Customer Journey Intern
Vor 6 Tagen
We are looking for a highly motivated and detail-oriented Customer Journey Intern to join our dynamic team. The intern will play a crucial role in understanding and optimizing the customer experience by analysing the nationality mix onboard and identifying improvement areas for different guest nationalities. This involves pinpointing growth areas, enhancing touchpoints, and driving an overall action plan. Additionally, the Customer Journey Intern will support initiatives related to Customer Journey Root Cause projects across pre-cruise, onboard, and post-cruise phases.
- Bachelor or Master Level in Hospitality studies;
- A previous experience or internship in Customer Experience is a strong advantage;
- Native (or business-level) English, knowledge of German, Spanish, French or Italian is an advantage;
- Adept at using the latest Microsoft Office tools and have good understanding of figures and interrelationships;
- Excellent communication skills;-Knowledge of CRM platforms is considered an advantage;
- Creative flair, Strong analytical skills with a strong eye for detail and the ability to think (and deliver) outside the box;
- Results-oriented ability to handle multiple tasks and work to precise timelines;
- Flexible with an unshakable can-do attitude, he\/she will bring energy, dynamism, and a robust approach to help the overall Customer Journey Team;
- 6-Month Internship: School Agreement is mandatory, Start date in Jan\/Feb 2025.
- Data Analysis: Analyse customer data, including surveys, feedback, and analytics, to identify trends, patterns, and areas for improvement based on nationality mix feedback.
- Follows up different guest nationality feedback Project working streams while keeping UpToDate project management documentation;
- Coordinates meetings related to guest nationality feedback Project working streams;
- Project Management: Assist in the planning, execution, and monitoring of customer journey improvement projects.
- Collaboration: Work closely with cross-functional teams (e.g., marketing, operations, customer service) to ensure alignment and effective implementation of initiatives.
- Assists the Customer Journey Team in carrying out analysis and presentations related to the customer journey root cause projects;
- Supports day-to-day Customer Journey current initiatives and campaigns to enhance the pre-cruise, onboard and post-cruise Customer Experience;
- Takes a hands-on approach in supporting the Customer Journey Team in supporting the further enrichment of the pre-cruise, onboard and post-cruise Customer Experience;VISA REQUIREMENTS (if any)
EU Passport or Right to work in Switzerland.
Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
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