Customer Experience Strategist
vor 2 Wochen
As a key member of our team, you will be responsible for driving customer experience excellence across our digital platforms.
Key Responsibilities:- Customer Journey Mapping: Develop a deep understanding of customer interactions and pain points to identify opportunities for improvement.
- Channel Expertise: Stay up-to-date with the latest online customer engagement channels and platforms.
- Analysis and Research: Conduct thorough analysis of customer needs, interactions, and feedback to inform journey improvements.
- Collaboration and Strategy: Work closely with IT teams to design and implement solutions that enhance the customer experience.
- Experience Alignment: Develop and align customer journey strategies with marketing and product initiatives.
Requirements:
- Minimum 5 years' experience in a Customer Journey Specialist or similar role.
- Extensive experience in gathering and interpreting conversion funnels.
- Strong knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office and CX/CRM software.
- Excellent interpersonal, problem-solving, and analytical skills.
- Organizational and time management abilities.
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