Customer Success Account Management Team Lead

vor 2 Monaten

Genf GE, Schweiz Microsoft Vollzeit

With over 17,000 employees worldwide, the mission of the Customer Success organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join Customer Success organization and help us build a future where customers achieve their business outcomes faster with technology that does more.

As a Customer Success Account Management (CSAM) Manager, you lead a high performing team of Customer Success Account Managers (CSAMs) in varying stages of career development, cloud adoption, portfolio and program management, cloud service management and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth

This role has direct people management responsibility for CSAM’s, has overall accountability for their team’s end-to-end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders. Through their team the CSAM Manager is responsible for driving a repeatable and predictable business by leading a team through a coach, model, care framework, driving strategic planning and the orchestration of delivery resources to drive strong customer outcomes aligned to their top priorities.

This role has a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- ** Customer Relationship Management** - You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, and internal contacts.
- ** Customer Strategy and Growth** - You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
- ** Consumption Leadership** - You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans.
- ** Team Leadership** - You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.
- **Delivery and Program Management** - You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan, and prioritization of engagements to address agreed-upon customer outcomes
- ** Industry & Technical Relevance** - You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, and customer stakeholders.

**Qualifications**:
**Required Qualifications**
- Bachelor's & Master's Degree in Business, Sociology, Psychology, Computer Science or related field and several of years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

**Preferred Qualifications**
- Numerous years of relevant work experience within the customer industry
- Some year(s) of people management experience
- Some year(s) of experience managing a consumption portfolio
- English and French/German are a must

  • Order Management Team Lead

    vor 3 Wochen

    Genf, Genf, Schweiz SonarSource Vollzeit

    Order Management Team LeadThe ideal candidate will lead a team of Order Management Specialists, ensuring accuracy and timeliness in order fulfillment. They will oversee the end-to-end order processing lifecycle, guaranteeing productivity and efficiency within the team.Key ResponsibilitiesLead a team of Order Management SpecialistsOversee the entire order...

  • Customer Success Specialist in Private Banking

    vor 4 Wochen

    Genf, Genf, Schweiz Jobcloud Vollzeit

    As a leading sustainable private bank, our team offers personalized services in investment advisory and asset management for private and institutional clients. Our success depends on the enthusiasm and commitment of our employees and we value each person with their unique technical expertise, professional qualifications and social skills.We are successfully...

  • Major Account Manager

    vor 2 Monaten

    Genf, GE, Schweiz SonarSource Vollzeit

    Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more...

  • Global Account Executive

    Vor 3 Tagen

    Genf, GE, Schweiz Snowflake Vollzeit

    Build the future of the AI Data Cloud. Join the Snowflake team. Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for...

  • Account Executive

    vor 2 Wochen

    Genf, GE, Schweiz Snowflake Vollzeit

    Build the future of the AI Data Cloud. Join the Snowflake team. This role is a unique opportunity to contribute in a meaningful way to high visibility, high impact projects at a very exciting time for the company. Snowflake is an innovative, high-growth, customer-focused company in a large and growing market. If you are an energetic, self-managed...

  • Order Management Team Lead

    vor 3 Wochen

    Genf, Genf, Schweiz SonarSource Vollzeit

    Leadership RoleAs a seasoned Order Management Team Lead at SonarSource, you will oversee the entire order processing lifecycle, ensuring accuracy and timeliness in order fulfillment. Your team will be responsible for managing orders from receipt to delivery, working closely with Sales Managers, Accounts Receivable, and other teams to resolve invoice disputes...

  • Strategic Enterprise Account Manager

    vor 1 Monat

    Genf, Genf, Schweiz Microsoft Vollzeit

    Unlock Business Growth with MicrosoftAs a Strategic Enterprise Account Executive at Microsoft, you will have the opportunity to drive digital transformation and business growth for our most strategic customers. With a focus on empowering UN Agencies and International Organizations, you will leverage the combined power of Microsoft Cloud Technologies to...

  • Team Leader

    vor 2 Monaten

    Genf, GE, Schweiz Talan Vollzeit

    **Company Description** For 20 years, Talan has advised major companies and administrations, supported them, and implemented their transformation and innovation projects. The Group places innovation at the heart of its development and operates in areas related to technological changes, such as Big Data, IoT, Blockchain and Artificial Intelligence. Present...

  • Key Account Manager

    vor 2 Wochen

    Genf, Genf, Schweiz Van Cleef & Arpels Vollzeit

    Job DescriptionAs a Key Account Manager - CRC Team Lead at Van Cleef & Arpels, you will be responsible for managing the company's boutiques across regions and markets, focusing on engagement and driving conversion while delivering exceptional client service.Key ResponsibilitiesRun the business model for the CRCs, ensuring technical, design, and business...

  • Performance Team Leader

    Vor 6 Tagen

    Genf, GE, Schweiz FEDERATION INTERNATIONALE AUTOMOBILE Vollzeit

    27-11-2024 **Performance Team Leader (Geneva - Switzerland)**: We are seeking a highly skilled and experienced Performance Team Leader to join our dynamic Simulation and Performance team dedicated to all non-SingleSeater FIA Championships. **MISSIONS AND RESPONSABILITIES**: **Non-SiSe Performance Group Management (30%)**: - Delegate tasks effectively and...

  • Order Management Team Lead

    Vor 5 Tagen

    Genf, Genf, Schweiz SonarSource Vollzeit

    Job DescriptionWe are seeking an experienced Order Management Team Lead to oversee the end-to-end order processing lifecycle, ensuring accuracy and timeliness in order fulfillment. As a key member of our team, you will be responsible for leading a team of Order Management Specialists, divided between Geneva, Annecy, and Austin, TX.Key...

  • Regional Account Development Lead

    vor 3 Monaten

    Genf, GE, Schweiz NielsenIQ Vollzeit

    **Job Description** ABOUT THIS JOB** As a Regional Account Development Lead, you are accountable for account planning and sales strategy, unlocking new stakeholders, cross-selling and upselling, selling in of the service model, and participating in the renewal / RFP process to successful outcome. **RESPONSIBILITIES** - Developing commercial elements of...

  • Digital Transformation Solutions Leader

    vor 1 Woche

    Genf, Genf, Schweiz Microsoft Vollzeit

    Company Overview">Microsoft's UN & International Development Team empowers UN Agencies and International Organizations on their digital journey, focusing on envisioning new possibilities for customers, delivering fit-for-purpose solutions, and leveraging Cloud & AI technology for social impact outcomes at scale.">Sales Leadership & Customer...

  • Global Account Manager

    vor 1 Monat

    Genf, Genf, Schweiz SonarSource Vollzeit

    About the RoleWe are seeking a highly skilled Global Account Manager to join our team at SonarSource. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our largest and most strategic customer base.Key ResponsibilitiesGenerate new leads and opportunities within assigned accounts, representing our...

  • Order Management Team Lead

    vor 4 Wochen

    Genf, Genf, Schweiz SonarSource Vollzeit

    Order Management Team Lead Job SummaryAs an Order Management Team Lead at SonarSource, you will be responsible for leading a team of Order Management Specialists and overseeing the end-to-end order processing lifecycle. Your primary goal will be to ensure accuracy and timeliness in order fulfillment, while also promoting productivity within the team through...

  • Enterprise Account Executive

    vor 2 Monaten

    Genf, GE, Schweiz SonarSource Vollzeit

    Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more...

  • Sr. Account Executive

    vor 1 Monat

    Genf, GE, Schweiz Addepar Vollzeit

    **Who We Are** Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 45 countries, Addepar's...

  • Customer Success Manager

    Vor 5 Tagen

    Genf, Genf, Schweiz MKS PAMP Vollzeit

    Job DescriptionMKS PAMP is seeking a highly skilled CUSTOMER SUCCESS MANAGER to join our team. As a key member of our organization, you will be responsible for managing a profitable portfolio of clients within the financial sector.Responsibilities:Build and maintain strong relationships with clients to ensure high client satisfaction.Act as the primary point...

  • Team Lead

    vor 2 Monaten

    Genf, GE, Schweiz World Health Organization Vollzeit

    **Grade**: P5 **Contractual Arrangement**: Fixed-term appointment **Contract Duration (Years, Months, Days)**: 2 Years **Job Posting**: Sep 26, 2024, 2:20:12 AM **Closing Date**: Oct 17, 2024, 4:59:00 PM **Primary Location**: Switzerland-Geneva **Organization**: UT/UTD UNITAID International drug purchase facility **Schedule**: Full-time **OBJECTIVES...

  • Account Manager

    vor 3 Monaten

    Genf, GE, Schweiz Indosuez Wealth Management Vollzeit

    **Description du poste**: GENERAL DESCRIPTION The Account Manager (AM) is part of the Global Commodity Finance/GCF Energy team in Geneva (CH). Along with Relationship Managers (RMs) he actively participates to the maintenance of client relationships with energy commodity traders, by originating transactions and monitoring the related risks (credit, market,...