Head of Ecommerce Operations
Vor 6 Tagen
Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 120 countries with the core brands Triumph® and sloggi®. Globally, the company serves 40,000 wholesale customers and sells its products in 4,050 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the Business Social Compliance Initiative (BSCI).
Learn more about Triumph on:**Head of E-Commerce Operations & Content**
**Key responsibilities**:
- Manage and lead the Content Team and Product Owner in the E-Commerce department in order to drive all shop frontend updates, processes, developments and implementations to grow the business, optimize process flow and manage costs.
- Ensure state-of-the-art online shop functionalities and UX in order to drive e-com KPI (bounce rate, CR, RR, site speed etc.)
- Prioritization of backlog based on eCommerce needs (Agile Development/Scrum)
- Definition of roadmap together with Head of eCom
- Decide on page marketing content and seasonal calendar including landing pages
- Secure delivery of seasonal updates of the Online Shops
- Manage and lead the E-Commerce Operations Manager in order to develop, implement and monitor all processes to follow a standardized approach to operate the own operated E-Commerce Shops.
- Develop and monitor ecom operations like transportation, payments, backend, interfaces between service partner and Triumph
- Guidance of customer service and escalation level
- Ensure a state-of-the-art and KPI driven e-Commerce environment when it comes to operations, content, usability, features
- Manage and lead the Marketplace Manager in order to implement, optimize and grow own operated marketplaces as well as accuracy of the related product masterdata.
- Being point of contact for external marketplace clients
- Optimizing overall setup of Marketplace channel, including collaboration with distance retail teams
- Optimization of marketplace data process
- Prioritization of new marketplace rollouts
- Ensure a successful marketplace channel and aim for improvements
- Lead the team
- Manage and lead direct reports
- Target Setting
- Guide, motivate and support
**Requirements**:
- 4 - 5 years’ experience in shop management and/or brand or category management for an e-commerce company
- University degree - at least bachelor’s or equivalent experience
- Previous 3+ years of people managerial experience
- IT proficiency: Microsoft Office (high level excel skills, data interchange formats i.e. xml), SAP, database management, PIM know-how, DAM know-how, Jira, Google Analytics, Development/Scrum
- Proven ability to collaborate across various groups, build relationships and manage effectively in a dynamic organization
- Excellent English verbal and written communication skills
- German language as a plus
- Experience in marketplaces would be a plus
- Self-starter that takes ownership and is able to identify opportunities
- Leadership and motivation skills
- Mobility
We offer an opportunity in a fast-paced organization which gives those looking for a challenge the possibility to grow with the company and shape the future.
We are a family-owned company with strong values, operating at a global level with key markets in Germany, Japan and China - where our iconic brands, Sloggi and Triumph, continue to delight our consumers.
Triumph Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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