Junior E-commerce Operations Manager
Vor 2 Tagen
**Roles & Responsibilities**:
- End to end ownership of the operational activities of the project assigned
- Support E-Commerce Managers in the execution of approved omnichannel projects
- Participate on weekly calls with service providers for updates on the ongoing project/issues/improvements.
- Responsible for maintaining and improving key performance metrics (SLA's and KPI's)
- First point of contact for customer care escalations
- Solve issues and conduct activities and escalate any urgent or repeating problems to help the team identify a solution
- Analyze reports to help decision making
**Your ideal profile**:
- Bachelor or Master’s degree in a business, engineering, operations or related field
- Relevant internships or initial experience in eCommerce operations and platforms
- Fluency in English is mandatory, German language would be a plus
- Having strong business acumen commercial understanding is a must
- Excel and data analysis skills are required
- You have strong interpersonal and communication skills
We offer an opportunity in a fast-paced organization, which gives those looking for a challenge the possibility to grow with the company and shape the future.
We are a family owned company with strong values, operating at a global level with key markets in Germany, Japan and China - where our iconic brands, Sloggi and Triumph, continue to delight our consumers.
Triumph Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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