CRM & Loyalty Operations Manager

vor 1 Woche

Bad Zurzach, Schweiz Triumph International Vollzeit

**Roles & Responsibilities**:

- Define the client contact strategy by analysing client data to understand purchase patterns and the client lifecycle
- Lead & provide excellent execution of the CRM strategy across retail & e-commerce
- Track and measure client growth performance against goals as well as general performance and effectiveness of CRM programs
- Run frequent and detailed deep dives by store, events, client segments and other relevant metrics to derive insights for future programmes.
- Continuously improve the data collection process by collaborating with IT & GDPR team
- Collaborate with partners in all business areas, with a focus on building strong functional partnerships in Digital, Retail, Merchandising and IT, to help guide future strategy.

**Your ideal profile**:

- Bachelor’s degree is a minimum level of education required
- At least 5 years+ of experience as a CRM Manager is a must
- Deep knowledge of Salesforce Marketing Cloud or other CRM tools and overall End-to-End CRM Operations is mandatory
- Proven track record of developing & implementing contact strategy plans for retail and online businesses in beauty/luxury/apparel business is an asset
- Fluent English language is mandatory, any other language is a plus
- Strategic thinking, strong operational and commercial mindset
- Ability to inspire via strong presentation & communication skills

We offer an opportunity in a fast paced organization which gives those looking for a challenge the possibility to grow with the company and shape the future.

We are a family owned company with strong values, operating at a global level with key markets in Germany, Japan and China - where our iconic brands, Sloggi and Triumph, continue to delight our consumers.

Triumph Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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