Junior CRM Manager

**Roles & Responsibilities**:

- Manage and support the process for customer communication across key engagement channels
- Define and analyze customer segments and create custom optimization plans, getting the right message to the right customer at the right time
- Ensure that all campaigns are fit for purpose and tested before execution, checking the quality of our contents with the proof-readers
- Enhance marketing automation and customer journey processes
- Bring a data-driven approach to our customer relationship marketing
- Responsible for the operational newsletter and loyalty program communication
- Preparing the newsletter send-outs, collaborate with design and translation agency
- Monitoring and updating the weekly reporting of our KPIs
- Support the overall team project of launching our new e-commerce platforms, loyalty programs in various countries

**Your ideal profile**:

- You own bachelor’s degree in the field of marketing, business administration and management
- Ideally 2-4 years relevant CRM experience in a fast paced CRM environment
- You have demonstrable knowledge of CRM data management processes. Data protection legislation experience is an advantage
- Fluent English is a must, German or any other European language is plus
- Good knowledge of Salesforce Marketing Cloud is an advantage
- You have excellent communication skills and you are a genuine team player
- Great attention to little details

We offer an opportunity in a fast paced organization which gives those looking for a challenge the possibility to grow with the company and shape the future.

We are a family owned company with strong values, operating at a global level with key markets in Germany, Japan and China - where our iconic brands, Sloggi and Triumph, continue to delight our consumers.

Triumph Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.