Vip Customer Service Representative

vor 4 Monaten

Glattbrugg, Schweiz Bijoux Catering Vollzeit

**Job description**

VIP Customer Service Representative (100%) - Start Date: September 2024

Bijoux Catering is a young and dynamic company that adapts to the demands and expectations of a hugely diverse range of customers providing all the refinement of international cuisine. Whether for private jets, commercial flights, private or corporate events, or business meals, Bijoux offers a range of tailor-made services for a specific and professional clientele.

We are looking for an**:VIP Customer Service Representative **with 100% work capacity, who will be the point of contact for our inflight VIP and Commercial customers, providing information about products and services, and responding to any services customers may require. The customer service representative provides excellent written and oral skills.

**Responsibilities**:

- Providing excellent customer service following in-flight catering procedures and protocols;
- Following flight schedules and forecasts;
- Monitoring and communicating with the Executive Chef and ensuring that specifications are correctly executed according to customer's requirements.
- Following-up communication with the Customer and informing the different departments of the catering unit of any changes or updates.
- Monitoring customer complaints: investigating issues with operational staff, implementing corrective action procedures, and reporting to Customers.
- Packing customer orders according to Bijoux protocols and delivery to private jets.
- Preparing and creating marketing materials for customer visits: welcome board, Bijoux activity report booklet, the flag of the Airline, goodies, etc.
- Scheduling and following up food tasting with the Key Account Manager and Executive Chef once per month.
- Ensuring that invoicing process is accurate and that all relevant information regarding price changes, and invoicing details are up to date and communicated in a timely manner.

Your Profile:

- Business background or similar, a degree in Hospitality or related discipline preferred
- Flexible and independent individual with the ability and flexibility to adapt to a fast-growing environment
- Excellent communication and customer service excellence oriented
- Fluent in English, any additional language is an asset
- Can-do attitude and strong organizational skills
- Driving license is a strong advantage

**Requirements**:

- Profiles with a valid Swiss passport or Swiss work permit (B/C) will be only considered
- Availability as of May 2024

**Job Type**: 100%

Pay: CHF54’000.00 - CHF60’000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- 8152 Glattbrugg, ZH: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English Fluently (required)
- German Fluently (preferred)

Work Location: In person

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