Technical Customer Success Agent Emea

Vor 2 Tagen


Zurich, Schweiz Wingtra AG Vollzeit

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 120+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 7 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

In this role, you will join the world’s leading professional VTOL drone company at a high-growth stage and take a key role in increasing our customers success by supporting them across the EMEA region. This role will be pursued at our head quarters in Zurich.

**Responsibilities**:

- Become main contact in all technical matters for key partners of Wingtra EMEA
- Answer customer support requests and investigate technical issues using Hubspot
- Support customers with photogrammetry, coordinate systems, GNSS and post-processed kinematics
- Do technical onboarding and consulting for customers remotely
- Ensure best in class customer support experience
- Write technical documentation and manuals
- Handle logistics process with key partners of Wingtra EMEA
- Support the sales team in deal closing stage and during sales demos
- Support the marketing team in creation of show case material
- Travel to customers for presale projects, trainings, and product demonstrations
- Collaborate with our engineers in Zurich to solve difficult robotics and geodetics problems

**Requirements**:

- University Degree or equivalent degree in technical field
- 1+ years’ experience in technical support or sales of a technical product
- Experience with a modern CRM/ticket system such as Zendesk or Hubspot
- Outgoing and proactive personality, willingness to motivate team members and to create enjoyable work atmosphere
- Excellent organisational and communication skills
- Ability to work in a fast and challenging work environment
- Willingness to travel
- Fluency in English
- Honest, humble and self-motivated

**Plus**:

- Experience with phone support
- Fluency in German
- Startup experience
- Experience in the drone, robotics, surveying/GIS industry or surveying/ drone software product
- International work experience and experience in distributed/remote teams

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.



  • Zurich, Schweiz Beekeeper Vollzeit

    Have you ever wondered what tools frontline workers like manufacturing, construction or hospitality employees use to work efficiently? Remember pin boards or paper processes? That is history! Beekeeper's platform is the beating heart for frontline businesses, as it combines all great features to make the frontline workforce successful and engaged. We are...


  • Zurich, Schweiz Wingtra AG Vollzeit

    On behalf of **Wingtra AG**, we are searching for their next **Technical Customer Success Manager**. **Job Summary** You enjoy teamwork more than being the individual superhero, and you thrive in a feedback-driven culture? You are thriving in an exciting, unconventional yet structured and progressive start-up environment? Then keep on reading! As a...


  • Zurich, Schweiz IBM Vollzeit

    Introduction A true change-agent, you'll hire and continually develop high performing teams who get IBM's products and services adopted, post-sale, to continually meet your customers' business goals. Combining c-suite gravitas with developer-level approachability, you'll lead your teams as they co-create with clients to fully realise the value of their...


  • Zurich, Schweiz Solace Corporation Vollzeit

    **Harnessing the Power of Data, Together.** The world's leading enterprises are using Solace's event streaming and management platform to transform their organizations by harnessing the power of events. The more quickly an enterprise can get information about events to where it needs to be, the more effectively a business can react to opportunities and...


  • Zurich, Schweiz FNZ Vollzeit

    Workplace: Hybrid (off-site & on-site in Zurich or Geneva area) As a Customer Success Account Manager (CSAM) you will be responsible of the long-lasting customer’s success, providing valuable guidance and executing strategies to drive our customers excellence. Your technical acumen and customer facing-skills will enable you to effectively represent FNZ's...


  • Zurich, Schweiz Red Hat Software Vollzeit

    About the job: The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Switzerland. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximize the value realized from Red Hat’s product subscriptions and services. You will be critical to...


  • Zurich, Schweiz OneSpan Vollzeit

    The future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to develop...


  • Zurich, Schweiz Microsoft Vollzeit

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...


  • Zurich, Schweiz Beekeeper Vollzeit

    We are looking for the most talented individuals that are energized by working in fast-paced and international environments. Our team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS scale-up. We constantly improve our processes to support our team and business to grow at a fast pace in a sustainable manner. As a...


  • Zurich, Schweiz Microsoft Vollzeit

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Zurich, Schweiz Microsoft Vollzeit

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • Zurich, Schweiz BOARD International SA Vollzeit

    Board is looking for a results-driven Customer Success Manager to join our Professional Services team as part of our commitment to excellence in project delivery. **Main Responsibilities**: - Ensure the customer becomes self-sufficient with the existing BOARD solutions, guaranteeing their adoption, utilization and return on investment. - Ensure customer...


  • Zurich, Schweiz LSEG (London Stock Exchange Group) Vollzeit

    Summary of the role LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries...


  • Zurich, Schweiz Fluence Energy Vollzeit

    **OUR CULTURE AND VALUES** We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed. **We are Leading** Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition...


  • Zurich, Schweiz Wolters Kluwer Vollzeit

    Job Summary - CCH Tagetik (a part of Wolters Kluwer’s Tax & Accounting Division) are a leading Corporate Performance Management software vendor. In addition to providing a unified Performance Management Platform for Budgeting, Planning and Consolidation, Tagetik have developed pre-packaged solutions addressing regulatory reporting requirements for Solvency...


  • Zurich, Schweiz Accellion Vollzeit

    **Position** This job is with totemo solutions ltd which is now part of Kiteworks. Kiteworks is a software company with a very dynamic culture. We’re looking for driven, resourceful and proactive thinkers to solve complex customer challenges. The Customer Success Manager is responsible for retaining and growing revenue in our installed base by developing...


  • Zurich, Schweiz IBM Vollzeit

    **Introduction** **Your Role and Responsibilities** **To be successful in this role you**: - Have strong Infrastructure background. Understanding of On-Premises infrastructure and a good knowledge around Virtualisation and surrounding technologies; Storage, Networking, Compute - Demonstrate a history of success as a consultant, pre-sales, technical...


  • Zurich, Schweiz Legartis Technology AG Vollzeit

    **The Legartis Customer Success Team is growing!** Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal world...


  • Zurich, Schweiz Legartis Technology AG Vollzeit

    **Description**: The Legartis Customer Success Team is growing! Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the...


  • Zurich, Schweiz AWS EMEA SARL (Switzerland) Vollzeit

    Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc. - Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development -...