Implementation Coordinator Operations Romandie
Vor 2 Tagen
WHO WE ARE, THE FELFEL COMPANY
FELFEL revolutionizes how people eat at work with smart technology. Our intelligent fridge makes it possible - good food all day long for employees at work, created by the best local chefs.
Over 50'000 employees at more than 500 companies in Switzerland already benefit from a FELFEL fridge at work. FELFEL is a family-owned company and supports small, local producers in Switzerland. Sustainability is a core company value. The company has won several prestigious awards, among others the Swiss Economic Forum Award in 2017. The company was founded in 2013 and counts over 90 employees today. Friendship, respect, 'eating good food together' are key elements of our company culture. You can find more insights on the company and the team on LinkedIn, Facebook, Instagram and of course our website.
THE OPERATIONS TEAM & YOUR IMPACT
Our Operations Team is responsible for the daily commissioning of our fresh food that goes to our clients daily. It also takes care of the whole FELFEL fleet, located at all of our customer locations. They make sure that the eater community can use the FELFELs to eat without interruption and installs new FELFELs and Gavettis every week.
Tasks
- You are part of the Operations Team and report directly to the Team Lead Operations
- You are the interface between our Corporate Partnerships Team and the Hardware Team and ensure a flawless installation of our FELFEL Services (FELFEL / Gavetti). Your goal is to easily perform all necessary steps for a successful installation of a service at the customer's site and to ensure the quality of those. This includes the clarification of all technical and logístical details (e.g. requirements of the installation location, travel routes, local peculiarities) as well as the corresponding documentation in the installation orders.
- You keep track of all your ongoing installations, you communicate and actively coordinate the work progress with internal and external relevant parties.
- Make it nice - with an eye for detail you guarantee that our service brand is implemented correctly at the customer site. You bring out the best in the respective locations, so that our customers feel comfortable, and support the development of Gavetti furniture modules for a holistic standardized Gavettibar experience.
- In your job you will also be on the road a lot with our customers, finalizing each installation with the hardware team, and doing quality control of the coffee on site.
- After gaining initial experience, you will develop and implement scalable and efficient installation processes and assist with installation planning. Documentation is done in our FELFEL WIKI, you make sure to keep it up to date.
**Requirements**:
- You have an eye for detail and a good sense for interior spaces, a trade school education in a hardware related field (e.g. carpentry, plumbing) or an education in the field of architecture are an advantage
- You are enthusiastic about coffee
- Complex and multifaceted thinking and acting are among your strengths
- You are able to work well under pressure, are well organized and able to carry out several projects at the same time - you keep an overview even in hectic times
- A high degree of social competence and the ability to work in a team are part of your personality, as well as independence and a sense of responsibility
- You value quality and create positive customer experiences with your competent appearance and service orientation
- Driving license B
- Very good oral and written French and English skills, German skills are an advantage
**Benefits**:
- Lots of good (like really good ;)) food: just steps away from your desk - we’ll make all your food dreams come true.
- Beautiful office in Zürich: a large open space on the top floor with lots of room to socialize with (or to hide from) other team members. P.S. there is a Lausanne office, too, where you can escape to every now and then if you like.
- Very little red tape: If you like to get things done, this is your place - we want ‘doers’ not ‘followers’ ;)
- Great place to work: We are a family business with strong values & beliefs - a great, warm-hearted team is waiting for you.
- Barista: Our barista spoils you every day with your favourite coffee. If you prefer tea, she will be just as happy to offer you a wide selection of teas at our coffee bar.
- Holidays: Enjoy 5 weeks of holidays every year.
- Birthday retreat: On top of your 5 weeks off, take a half day off work to enjoy your birthday.
- Transport: Sustainability is important. We encourage employees to use public transport by financing the half-fare card.
- Family: FELFEL is a family business with strong values - we support parenty by providing 3 weeks of parental leave to fathers and 16 weeks to mothers at full pay, as well as paying for up to two days per week of child care.
- People: A great international & diverse team (20 different nationalities) of talented people who turn the
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