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Groups & Events Coordinator (M/F/d)

vor 2 Monaten

Zurich, Schweiz Mandarin Oriental Hotel Group Vollzeit

**Position**: Groups & Events Coordinator (M/F/D) (Full time #538171)

**Property / Office**: Mandarin Oriental Savoy, Zurich

**Location**: Zurich, Switzerland

The Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

As Groups & Events Coordinator, you will be responsible for the following **duties**:

- Effective sales of the meeting space and group room revenue in line with MOHG standards
- Maintains the customer relationship from the initial stage through to the post event phase to the return to sales for re-solicitation
- Coordinates and communicates verbally and in writing with the customer and hotel operations the details of the event. Attains and provides Post-event feedback to the customer
- Liaison between the operation and the customer throughout the event process (pre-event, event, and post-event)
- Is accountable for customers’ experiences from file turnover through the post event phase until turnover back to sales.
- Makes presence known to customer during the entire event process. Is available to solve problems and/or suggest alternatives to previous arrangements
- Greets customer during the event phase and hands off to operations for the execution of details
- Effectively upsells throughout the pre-event and event phases

As Groups & Events Coordinator, we **expect** from you:

- Previous experience in Events and Groups is required for this role
- Previous experience in a luxury hotel environment would be an advantage
- Charming and outgoing with excellent interpersonal skills for both external and internal customers
- Ability to work under pressure
- Positive attitude and good communicator
- Fluent in German and a good standard of English is required
- Effective time management, communication and presentation skills
- Flexibility to respond to a range of different work situations

We offer our Groups & Events Coordinator **world class benefits**, including but not limited to:

- Discounts on hotel stays and dining across the group
- Highly competitive salary within the local luxury Hotel sector
- Colleague recognition and reward programmes
- An exciting range of learning and development programmes
- Opportunities for promotion and transfers worldwide
- Colleague Social events and Wellness programmes

Do you want to be part of this unique new opening?

**Advertised**: 30 Jan 2024 W. Europe Standard Time
**Applications close**:

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