Director of Groups

vor 2 Wochen

Zurich, Schweiz Mandarin Oriental Hotel Group Vollzeit

**Position**: Director of Groups & Events (M/F/D) (Full time #538658)

**Property / Office**: Mandarin Oriental Savoy, Zurich

**Location**: Zurich, Switzerland

The Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

As Director of Group & Events, you will be responsible for the following **duties**:

- Managing group and event requests for the hotel
- Develop seasonal and promotional offers
- Negotiating and following up with clients to convert any requests and do the offer
- Preparation of the "function sheet" (service order) and passing the file to the operational departments during the "BEO” (Banquet Event Order) and Group meetings
- Check the invoicing of events and/or accommodation for a group
- Monitoring the Yield Management strategy daily and implement the Yield Management system to achieve the Hotel Budget
- Meeting the profitability target set in the budget and ensuring the optimisation of the department's sales
- Achievement of departmental goals and implementation of Mandarin Oriental quality standards
- Managing and supporting the Group and Events team
- Training, coaching and developing employees, conducting feedback and appraisal interviews
- Coordinate with all relevant departments the smooth and guest-oriented organisation of events and/or accommodation of a group
- Be aware of Information Security, Safety and Risk Management of your department

As Director of Group & Events, we **expect** from you:

- Completed vocational training
- At least 2 years experience in event sales in upscale hospitality
- Leadership, organizational skills and the ability to lead a team of employees from different cultures with sensitivity and discipline
- The spirit to exceed expectations and to drive results
- Strong Written and verbal communication skills - guests will come to you with both complaints and positive feedback
- Computer and PMS skills, ideally HMS and Delphi
- High quality awareness, excellent manners and well-groomed appearance, as well as a positive charisma
- Expressiveness, open-mindedness and team spirit
- Flexibility in working hours
- Be fully aware of the competition, events and happenings in the City of Zurich and surroundings
- Fluency in German and English is essential. Other foreign languages are advantageous

We offer our Director of Group & Events** world class benefits**, including but not limited to:

- Discounts on hotel stays and dining across the group
- Colleague recognition and reward programmes
- An exciting range of learning and development programmes
- Opportunities for promotion and transfers worldwide
- Colleague Social events and Wellness programmes

Do you want to be part of this unique new opening?

**Advertised**: 08 Mar 2024 W. Europe Standard Time
**Applications close**:

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