Account Manager
vor 2 Wochen
Account Manager
- TheFork
TheFork team aims to inspire and enable people to confidently discover, experience and share food. We operate under a shared set of values that define how we do business and how we interact with our colleagues, our partners, our customers and our food community. We strongly believe that building a diverse workforce of people from all walks of life helps us have a richer, more vibrant, more successful workplace.
We are looking for an Account Manager (M/F/d) passionate about the restaurant industry to join our team based in Geneva. This is a temporary role for a 6 month maternity cover.
**What you will do**:
As a part of our account management team, you will manage the relationship with our customers, the restaurants. You will offer them a personalized service once they have joined the TheFork network and you will:
Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
Be the primary point of contact and build long-term relationships with customers
Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
Ensure the support and training to use our tools
Monthly revenues generated by the restaurants in your portfolio
Promotions available across your portfolio
Level of B2C irritating factors
Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
Number and quality of restaurants participating in TheFork Festivals
**Requirements**:
Essential requirements
**Work location**: Geneva
**Start date**: June
**Years of experience in account management or relevant role**: +2y
**Language**: fluent English & French, German a plus
A Fully computer literate - MS Office and Salesforce
Self-starter, results-oriented person who loves to reach and exceed targets
Knowledge of the revenue management related issue
Very comfortable having conversations and negotiations over the phone
Analytical and creative mind, able to offer the customers the best solutions
Able to quickly establish a climate of trust which conduces to the development of the business relationship
Autonomous and familiar to work with KPIs and targets
Proven ability to manage multiple projects at a time
**Desirable requirements**:
Experience in the field of the Internet/Tech
Experience in pitching and selling promotions/deals/flash sales
Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 800)
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