Customer Experience Agent
vor 3 Wochen
Würth International Group is based in China, Switzerland, Singapore, Slovakia and the USA and attends to customers in 80 countries worldwide. As Customer Experience Agent you will be responsible for an efficient and innovative realization of the “Order to Cash” process for our customers.
Under the motto Best Customer Experience we don’t just want to meet our customers expectation, but we want to exceed them Basing our success on a strong global team and diverse employees, who will push us forward.
What you will do:
- Drives operational excellence of a qualitative high Customer Service
- Order management
- Customer contact and provide solution for questions and problems in the whole “Order to Cash” process
- Deputy Head of Customer Service
- Identifying and uncovering individual customer demands and improving of the process through cooperation with the team
- You will contribute to your team’s continuous learning and success by engaging in cross-team projects that contribute to meaningful customer experience improvements
What you offer:
- Completed commercial training with further training in process management or business economics/supply chain management is an advantage
- Ideally first managerial experience
- SAP-knowledge and IT-affinity
- You are an articulate communicator
- Strong doer qualities and the urge to want to make a difference
- Fluent in English, German language skills are an advantage
- Curious and open
- You are empathetic and enjoy overcoming challenges in a team
What we offer:
- Our most important word in interacting with each other is THANK YOU
- Corporate culture that lives the following values: optimistic, straightforward, dynamic, respectful
- Flexible work hours and hybrid working model
- Interesting continuing education program as well as 24/7 access to our learning-platform
- Company health management with a 24/7 employee advice program
- Above-average social benefits
- Lunch offering at a reduced cost
- Sport and massage offering to low conditions
- Awarded with the labels: Great Place to Work and Friendly Work Space
**Do you have questions?**
Ms. Rosa Schuh, Head of Customer Service, will be happy to provide you with information under +41 81 558 01 00
Würth International AG, Human Resources
Frau Daniela Angius
Aspermontstrasse 1
7000 Chur
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