Customer Experience Agent
vor 6 Monaten
Die Würth International Gruppe ist in den Ländern China, Schweiz, Singapur, Slowakei und USA vertreten und betreut Kunden in rund 80 Ländern weltweit. Als Customer Experience Agent sind Sie für eine effiziente und innovative Umsetzung des «Order to Cash» Prozesses für unsere Kunden zuständig.
Unter dem Motto Best Customer Experience möchten wir die Anforderungen unserer Kunden nicht nur erf
- llen, sondern sogar übertreffen Für uns basiert der Erfolg dabei auf einem starken globalen Team und einer vielfältigen Belegschaft, die uns nach vorne bringt.
Für die effiziente und innovative Umsetzung der «Order to Cash» Prozesse» suchen wir einen kommunikationsstarken **Customer Experience Agent.**
**Aufgaben**:
- Bereitstellung eines qualitativ hochwertigen Customer Services
- Auftragsmanagement
- Kundenansprechpartner und Lösungsanbieter für Fragen und Probleme entlang der gesamten Order to Cash Prozesskette
- Identifizierung und Aufdeckung individueller Kundenwünsche und Prozessverbesserungen durch Zusammenarbeit mit dem Team
- Sie tragen zum kontinuierlichen Lernen und zum Erfolg Ihres Teams bei, indem Sie sich an teamübergreifenden Projekten beteiligen, die zu sinnvollen Verbesserungen des Kundenerlebnisses beitragen.
**Das bringen Sie mit**:
- Abgeschlossene kaufmännische Ausbildung mit Weiterbildung im Bereich Prozessmanagement oder Betriebswirtschaft/Supply Chain Management von Vorteil
- SAP-Kenntnisse und IT-Affinität
- Sie sind ein wortgewandter Kommunikator
- Ausgeprägte Macherqualitäten und den Drang, etwas bewegen zu wollen le
- Fliessende Englischkenntnisse, jede weitere Fremdsprache von Vorteil
- Neugier und Offenheit
- Sie sind einfühlsam und haben Spass daran Herausforderungen im Team zu meistern
**Das bieten wir**:
- Unternehmenskultur, welche folgende Werte lebt: optimistisch, geradlinig, dynamisch, respektvoll
- Flexible Arbeitszeitgestaltung und hybride Arbeitsmodelle
- Interessante Weiterbildungsprogramme sowie 24/7 Zugriff auf unsere Learning-Plattform
- Betriebliches Gesundheitsmanagement mit einem 24/7 Mitarbeiterberatungsprogramm
- Überdurchschnittliche Sozialleistungen
- Vergünstigte Mittagsessenangebote
- Sport
- und Massageangebot zu sehr günstigen Konditionen
- Ausgezeichnet mit dem Label Friendly Work Space
**Haben Sie Fragen?**
Frau Rosa Schuh, Head of Customer Service, gibt Ihnen gerne unter Tel. +41 81 558 01 00 Auskunft.
**Da bewerbe ich mich**
Würth International AG, Human Resources, Frau Bahar Ugurlu, Aspermontstrasse 1, 7000 Chur
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