Digital Product Manager

vor 1 Woche

Zurich, Schweiz GM Financial Vollzeit

Overview:
The
**Digital Product Manager (Director)** will be responsible for leading and enabling the delivery of best-in-class customer experiences for GM Financial Europe, aligned with the vision to offer financing solutions in partnership with other financial institutions. This team member will optimize technology and integration approach to meet/exceed customer needs now and in the future, providing an enhanced customer experience and driving efficiencies. Their responsibility will be to prioritize and develop technology in line with market trends and customer needs.

**We are currently building our core team to be based in Europe,as part of our re-entry activities to offer financing solutions in partnership with other financial institutions.**

**Responsibilities**:

- Support business requirement definition for all solutions within scope and interdependencies. Liaise with other functional / departmental managers to ensure there is full visibility of organizational developments, objectives, purposes and achievements. Act as gatekeeper, support and drive accountability based on “idea-to-launch” approach for all requirements.
- Execute plans that assess internal and external resource requirements, technology needs, interdependencies, and timelines. Contribute to the best roadmap definition to accommodate operational needs from an IO perspective, focusing on target operating models and operational efficiencies.
- Plan, develop and implement strategy in partnership with IT for strategic long-term roadmaps, through understanding the business and customer’s changing needs along with the business processes that are/will be required to deliver.
- Interface with business partners to create cohesive business processes and required digital solutions, designing with advanced analytics as a core competency for digitizing core operations.
- Lead and facilitate integration and system enhancement projects, including the development of business requirements, tracking milestones, cost/benefit analysis, and management presentations.
- Assumes the Product Manager responsibilities for Digital Products and Platforms following Agile and Scrum methodologies.
Responsible for working with business stakeholders to understand business requirements and author user stories and acceptance criteria for the product/platform backlog.
- Confirms the priority of backlog items and value definition for Product Owner execution.
- Lead communication efforts around the product, priorities and future roadmaps.
- Own relationships with development teams, via agile processes, to ensure products are delivered to business need.
Support creation of Requests for Proposal (RFPs) from external partners when business needs require.
- Understand, communicate and commit to the organization's vision, goals and strategies and translate them into product action plans.
- Foster open communication that welcomes information sharing, seeking input from others and valuing diverse viewpoints.
- Partner with business operations stakeholders, vendors, legal and compliance teams to define and deliver customer experience projects.
Act as an advocate for the business, consumer and dealer customer by defining, creating, and delivering world-class customer experiences, along with digitized and efficient processes.
- Oversee vendor performance and development directly impacting GM Financial customers’ and dealers’ experience.
- Drive proper testing and training strategies are defined and executed for all solutions in scope.
- Collaborate with analytics teams to prepare product performance metrics.

Qualifications:

- Knowledge and experience of vehicle retail and insurance finance business
- Understanding of GMF business operations and proven business acumen
- Knowledge of standard Project Management, Business Process Management and Quality Assurance methodology and practices.
- Knowledge of vendor evaluation and selection processes, policies, and procedures.
- Proficiency in digital technologies, data and analytics
- Effective written and verbal presentation skills with an ability to communicate well with Executive Leadership, Partners and Stakeholders
- Proven experience in leading multi-country, interdisciplinary product development or projects
- Ability to interact collaboratively with internal and external partners
- Ability to drive transformation requirements into system deliverables and drive an efficient prioritization process
- Excellent time management, organization, and follow-up skills.
- Analytical and Strategic thinking with the ability to evaluate and innovate.
- Ability to work and think independently with mínimal supervision.
- Proactive, enthusiastic hard worker with an eye for detai
- Ability to multitask, prioritize, and manage time effectively
- Self-motivated with ability to work in ambiguity and still drive forward
- Problem-solver with an inquisitive and innovative mind
- Ability to thrive in fast-paced ever-changing environment
- Abi

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