Director of Sales

vor 3 Monaten

Zürich ZH, Schweiz Marriott International, Inc Vollzeit

**Job Number** 24148084
**Job Category** Sales & Marketing
**Location** Zurich Marriott Hotel, Neumuehlequai 42, Zurich, Switzerland, Switzerland VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**WORKING IN SWITZERLAND**

Swiss B or C permit OR EU citizenship

**JOB SUMMARY**

Manages the sales department of the hotel with 266 rooms, 12 conference rooms, and 2 restaurants. Manages the reactive and proactive sales efforts of the hotel. Manages the sales staff on a day-to-day basis to achieve the hotel's sales targets and has overall responsibility for achieving the hotel's booking targets and revenue. Implements the brand's service strategy and related brand initiatives in all aspects of the sales process and focuses on building long-term, value-oriented customer relationships that enable the achievement of the hotel's sales goals. Evaluates the hotel's participation in the various sales channels (e.g. Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong customer relationships to proactively position and market the hotel. Manages the sales budget to enable the development of hotel specific campaigns to drive revenue and achieve hotel objectives. Develops and implements products and services deliverables to meet or exceed the needs and expectations of the brand's target customer profile and hotel associates, ensuring a return on investment for the owner and Marriott International.

**CANDIDATE PROFILE**

**Required**
- Proven ability in leading a team.
- Extensive experience in sales in the international hotel industry.
- Professional experience in the hotel industry that demonstrates progressive career growth and exceptional performance.

**CORE ACTIVITIES**

**Management of sales activities**
- Manages the reactive and proactive sales activities of the hotel.
- Determines and develops sales activities in collaboration with regional sales communications.
- Provides customer input in analyzing market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
- Reviews Strategic Alignment Review (STAR) report, competitor purchasing reports and utilizes other resources to understand the hotel's market position.
- Researches competitor sales team strategies to identify opportunities to increase occupancy, RevPAR and market share.
- Attends Sales Strategy Meeting to provide input on weekly and overall sales strategy.
- Proposes innovative sales ideas and develops strategies to further increase market share. Evaluates and supports customer participation and engagement with Area Sales and Group Sales within the Sales Office.
- Serves as a point of contact for the General Manager, Hotel Leadership Team, Group Sales and Area Sales Managers.
- Serves as a contact for customers; acts as an advocate for customers.
- Serves as the hotel's authority on sales processes and sales contracts.
- Acts as the hotel's sales liaison to Area Sales, Group Sales, Revenue Management, Event Management, Regional Sales Communications and other hotel departments as appropriate.
- Participates in sales meetings with members of the sales team to solicit new business and/or close deals.
- Identifies public relations opportunities and coordinates activities to enhance the overall sales communications strategy.
- Executes Marriott customer service standards and hotel brand standards.
- Leads the operational aspects of customer inquiries (e.g., preparing proposals, drafting contracts, customer correspondence).
- Ensures a seamless transition from sales to operations and back to sales while providing a consistently high level of service.
- Oversees the effective resolution of guest issues arising from the sales process by creating mechanisms to escalate issues to management and/or other appropriate stakeholders.
- Ensures successful service delivery by driving revenue, controlling expenses and achieving a return on investment for the owner and Marriott International.
- Implements the brand's service strategy and related brand initiatives in all aspects of the sales process and focuses on building long-term, value-oriented customer relationships that enable the achievement of the hotel's sales goals.
- Interfaces with regional sales communications to execute regional and national promotions.
- Performs other duties as assigned to meet business needs.

**Builds successful relationships**
- Develops strong partnerships with local organizations to increase brand/product awareness.
- Develops and expands internal relationships with key stakeholders.
- Develops strong community and public relations by maintaining hotel participation in local, regional and national trade shows and customer events.
- Executes exemplary customer service to promote customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction prior to and during their program/event.
- Serves the customer by

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