Delivery Director
Vor 7 Tagen
We are looking for an experimented Delivery Director to supervise the Operations of our Geneva office and lead a team of Project managers who are based in Switzerland.
As Delivery Director, you will have a key central role to play to facilitate, coordinate and help Operational teams and Sales team in delivering amazing projects for local and international customers.
**Areas of Responsibility**
**Project Delivery and supervision**
You will supervise and support all operational aspects of our Swiss team projects delivery.
- Develop, align and/or approve budgets and operations
- Oversee projects and programs from start to completion, ensuring clear deadlines, milestones and processes
- Ensure quality and drive profits of all projects we deliver
- Help Project managers defining the relevant staffing and project approach
- Manage directly (as a Senior project manager) the most impactful and riskiest projects when needed
**Governance and Risk Management**
You will make sure proper Risk management and Governance is in place to control our projects.
- Unblock difficult situations with the Project Managers
- Help them evaluate risks and solutions
- Control global profit / loss on projects
- Attend and lead meetings with customers in case of escalation related to issues, and follow-up on action plan with the customer
**People Management**
You will lead and inspire a team of Project managers to help them grow and reach operational excellence.
- Coach, manage and support Project Managers from the Geneva office daily
- Onboard new team members and support them in discovering Emakina values, processes and tools
- Support recruitment process of new Project managers when needed
- Organise regular team members assessments and set/review objectives for each of them based on the assessment’s outcomes
**Sales Support**
You will support the Sales team of Geneva office in building client proposals and ensuring overall client satisfaction.
- Help Sales team preparing and reviewing offers and contracts
- Validate offers from the Production perspective (estimates, assumptions, project approach, profiles involved )
- Align regularly through bi-weekly meetings with Sales to anticipate needs
- Support Sales team in consolidating and improving client’s trust and growth
**Internal efficiency & overall Management**
You will be a key member of Emakina’s Production management and collaborate with other teams to ensure a consistent operational approach in the Geneva office.
- Participate to Emakina Production Meetings and cascade way-of-working and processes to the Swiss team
- Ensure projects operations and activities adhere to legal guidelines and internal policies
- Monitor the Project managers’ team performance and determine the need for improvements
- Work closely with other Team leads and Production Directors for staffing purposes
- Report to Managing Directors on efficiency, risks and expertise
**Your Profile**
- You have a very strong agency experience in either the same role or as Senior Project/Program Manager on many digital projects
- You are a demonstrated problem solver and manage stress and priorities easily
- You know how to motivate and inspire people
- You are very structured and master all tools needed to improve efficiency of digital projects
- You have critical thinking skills
- You have very good organizational skills
- You are self-motivated with the ability to multitask
- You are Bilingual (French/English)
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