Global Account Lead

vor 6 Monaten

Lausanne, Schweiz SAP Vollzeit

**We help the world run better**

**Global Account Lead (f/m/d) Technical Quality
- and Program Management CPG**

**THE ROLE**
The SAP Global Account Technical Quality Manager (TQM) role within the Customer Success Services Premium Engagement business is crucial in ensuring the success of SAP's largest customers. The TQM collaborates closely with customers who have engaged in Premium Engagement contracts, such as MaxAttention and Active Attention. Their primary objective is to deliver the services outlined in these contracts and establish long-term customer relationships to create a sustainable digital business transformation journey for the client side.

As a TQM, the individual is responsible for providing strategic consulting and guidance to customers, focusing on adopting and consuming SAP solutions across hybrid and cloud landscapes. They work closely with the customer’s technical and business teams to understand their unique requirements, challenges, and goals. By leveraging its expertise in SAP solutions, the TQM assists in driving innovation, enabling the adoption of new technologies, and accelerating the implementation of SAP solutions.

The TQM takes a holistic approach to customer engagement, considering the entire customer landscape and end-to-end business processes within the scope of the SAP solution. They collaborate with stakeholders, including IT teams, business leaders, and executives, to align SAP solutions with the customers' strategic objectives and drive tangible business outcomes. In addition to delivering contracted services, the TQM is a trusted advisor to the customer, guiding best practices, industry trends, and SAP's latest innovations. They help customers optimize their SAP landscape, enhance system performance, ensure data integrity and security, and mitigate risks.

Overall, the SAP Global Account Technical Quality Manager plays a critical role in driving customer success and the overall success of the Market Unit Switzerland Cloud Success Services organization. By delivering high-quality services, building long-term partnerships, and enabling the effective utilization of SAP solutions, the TQM helps customers achieve their desired results and maximize the value they derive from their investment in SAP technologies.

**YOUR FUTURE ROLE**

Your responsibilities as a Service Engagement Expert TQM (f/m/d) are:

- Comprehensive understanding of our customer business (food industries and financial solutions) and IT strategy being able to identify customer challenges.
- Deep Understanding and positioning of all potential PE Deployment Scenarios for On-Premise, Hybrid, and Cloud environments (focus Central Finance preferred)
- Taking over responsibility for an outcome-based delivery by managing the front office and based on a robust collaboration model with all back-office delivery elements
- Establishing a close and long-term customer relationship (Trusted Advisor)
- Planning and implementation of a customer-specific roadmap for digital transformation using our Premium Engagement Services
- Support in setting up a platform for developing ideas and promoting innovative business scenarios to achieve the targeted run rate with your customer
- Orchestration and realization of prototypes of innovative business scenarios
- Coordination of the onsite and remote assignments of our SAP experts (f/m/d)
- Managing the services margin/contribution of your specific account
- Actively driving upsells & position new topics
- Securing the technical integration of the entire solution and product landscape
- Support of the customer as an escalation instance in critical situations

**YOUR PROFILE**
- A Bachelor’s degree in IT Engineering or a technology-related field is essential, and MBA is an advantage
- Problem-solving and independent working styles paired with strong communication and organizational skills
- Comprehensive understanding and in-depth knowledge of the SAP Premium Engagement Services portfolio in managing global CPG client accounts at the top suite level
- Excellent communications skills in English and French would be an asset
- Enthusiasm for technical innovations and disruptive technological trends
- Understanding of strategic corporate goals, business processes, and industry trends
- Outstanding drive for execution
- Excellent presentation, communication, and negotiation skills
- At least 12+ years of relevant experience in SAP's CoE, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Preferred Care, Consulting, etc.
- Premium Engagement knowledge background and experience in service delivery
- Proven track records in managing multiple global projects with SAP P&T on-premises Portfolio, e.g., HANA Databases, Data Warehouse, etc.
- Professional knowledge in P&T Cloud Solution portfolio: SAP Cloud Platform, Cloud Databases, Data Warehouse Cloud, Analytics Cloud Solutions, and
- Professional knowledge of similar Hyperscaler PaaS Solutions (e.g., MS Azure

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