Global Operation and Service Manager
vor 6 Stunden
**Global Operation and Service Manager (Head of Operation - COO) (M/F/d)**:**
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be accountable to streamline and implement end to end processes to deliver best in class warranty services to our customer globally while keeping overall warranty cost under control and within assigned budget. You will cooperate with Global Service, Quality and Value Chain Organization as well as the Local Country Service team to asses A IS, identify opportunity, roll out improvement initiatives.
**Your responsibilities**:
- Define, implement and lead operational rhythm to maintain clear visibility on exposure with Customer / existing liabilities with short (12 months) and medium term (3 years) and long term view (10/20 years depending on product lifetime)
- Define, implement and lead operational rhythm to track and report Warranty / Quality cost with right level of granularity. Identify cost reduction action, align stakeholders and lead execution
- Asses AS IS and define TO BE on the E2E warranty processes, globally and locally, including quality campaign.
- Define comprehensive improvement implementation strategy and road map, encompassing people, procedures and tools-Drive execution of E2E improvement road map leading assigned multifunctional team
- In charge of defining standard warranty conditions and T&Cs in coordination with legal.
- Support Service Manager and Global Sales in quantifying risks and proposing mitigation actions related to warranty exposure linked to specific contract/tender (active participation to RR process for warranty topics)
**Your background**:
- Experience / knowledge:
- Familiar with HW and SW for Power Electronics
- Customer facing experience (preferably with end user)
- Track record in project management / service management (preferably of global dimension)
- Engineering education (nice to have)
- ABB PM or PMP certification (nice to have)
- Proficiency in MS Project or other similar PM tools
- Personal attributes:
- Personal leadership - ability to lead and direct functional resources without having direct control of those resources. Has built teams
- Result orientation - getting it done, self-starter, track record of achievements
- Customer orientation - understanding of Charger market, industry
- Teamwork and collaboration - ability to network across business / functional lines and secure assistance
- HSE - always the priority
- Intercultural / global effectiveness - has worked cross-border / internationally, win-win attitude, brings positive outcome (versus confrontational)
- Extensive traveler
**Benefits**:
- Canteen
- Childcare
- Flexible work practices
**More about us**:
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