Sales Manager

vor 3 Monaten

Lugano, Schweiz Richemont Vollzeit

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

HOW WILL YOU MAKE AN IMPACT?

Reporting into the Boutique Director, as Sales Manager you actively participate in the success of your boutique. Your strong experience allows you to lead the commercial topics, enhancing performance of the sales force as well as categories of product performances. You lead by example and act as Manager in charge when the Boutique Director is not available.

Leader of a multi-cultural team, you will provide exceptional and unique experiences to local and international clients. Real ambassador of the Maison, your management skills will engage your team on a singular strategy where business performance, client and staff experiences are the main priorities. Navigating in a complex and ever-changing environment is for you a true motivation.

YOUR RESPONSIBILITIES

- Sales Leadership & Floor Management

  • Lead, engage, and inspire teams to exceed sales targets.
  • Implement creative strategies to optimize sales performance, while ensuring compliance with sales procedures and maintaining a perfect store presentation.


- Clienteling & Business Development

  • Drive a client-centric culture, building long-term relationships and personalizing experiences.
  • Execute the boutique's client strategy and identify business development opportunities through market insights and networking.


- Team Management & Development

  • Support and develop your team, setting clear objectives, providing training, and offering continuous feedback.
  • Foster growth by creating a positive work environment and developing individual talent.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

  • Master's degree or equivalent.
  • 5+ years Retail experience in managing and developing teams.
  • Proactivity and a sense of urgency to achieve results through others.
  • A change agent in an ever-evolving digital environment with increasing complexity.
  • Assertive leadership and accountability, being a captain who stimulates people’s growth, performance, as well as facilitating idea generation and creative problem solving.
  • Emotional intelligence qualities, as well as managing difficult interpersonal situations. Communication style should be confident, socially poised, enthusiastic, and persuasive.
  • Client & Service Oriented.
  • Excellent analytical skills and understanding of retail productivity levers.
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