Senior Customer Solutions Manager

Vor 5 Tagen

Zürich, Schweiz ENGINEERINGUK Vollzeit

DESCRIPTION

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM), you will be responsible for helping guide the largest and most complex Swiss customers along their multi-year journey to the cloud. In this highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

In the role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large-scale transformations to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.

You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey.

At AWS, you are encouraged to think big, invent and take ownership of customer challenges. You will not only bring the best of AWS/ Amazon to our customers, but you will proactively help solve the customer's challenges through new ideas, tools, and mechanisms.

Successful candidates will have a strong delivery and change management background, be detail-oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers' successful adoption of AWS.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?

Come build the future with us.

Key job responsibilities

  1. You will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams.
  2. You will establish a deep understanding of your customer's business vision, culture, and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time.
  3. You will leverage your delivery experience with large-scale transformations and help shepherd customers through their stages of AWS adoption, solving their challenges through new ideas, tools, and mechanisms.
  4. You will serve as the customer's cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.
  5. You will leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance, and deliver successful, often industry-changing, customer outcomes on AWS services.

BASIC QUALIFICATIONS

  • Bachelor's degree in science, technology, engineering, math, business or equivalent.
  • Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
  • Experience in customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.

PREFERRED QUALIFICATIONS

  • Working level proficiency in German & French.
  • Direct experience implementing AWS services.
  • PMP and/or SCRUM/Agile, SAFe certified.
  • Previous experience with assisting customers' journey to the cloud (AWS, Azure, GCP, etc.); Cloud Migrations with/without Partners (System Integrators or ISVs or MSP).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

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