Senior Customer Solutions Manager

vor 3 Monaten

Zürich, Schweiz AWS EMEA SARL (Switzerland Branch) Vollzeit
Job Title: AWS Customer Solutions Manager (CSM)

Minimum Requirements:

  • Bachelor's degree in science, technology, engineering, math, business or equivalent
  • Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
  • Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies

The AWS Sales, Marketing, and Global Services (SMGS) team is responsible for driving revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM), you will help guide the largest and most complex Swiss customers along their multi-year journey to the cloud. In this highly visible position, you will ensure that all AWS teams work together effectively and efficiently to deliver outcomes for the customer.

You will be a critical partner to our AWS customers, leveraging your delivery experience with large-scale transformations to shepherd the customer through their stages of AWS adoption. This includes guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.

In this role, you will interface with AWS customers and leadership, driving collaboration between core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.

Key Responsibilities:

  • Take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups.
  • Establish a deep understanding of your customer’s business vision, culture, and processes, and evangelize AWS services.
  • Leverage your delivery experience with large-scale transformations to help customers through their stages of AWS adoption.
  • Serve as the customer’s cloud journey coach and be the voice of the customer within AWS.
  • Leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer.

Additional Requirements:

  • Working level proficiency in German & French
  • Direct experience implementing AWS services
  • PMP and/or SCRUM/Agile, SAFe certified
  • Previous experience with assisting customers' journey to the cloud (AWS, Azure, GCP, etc.); Cloud Migrations with/without Partners.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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