Capability Manager

vor 3 Wochen

Basel, Schweiz Flexsis Schweiz Vollzeit

Company Flexsis is part of the Interiman Group, one of the leading providers of personnel services in Switzerland. Thanks to our solid expertise and the competences within the Interiman Group, we offer tailor‑made solutions in personnel consulting. Client Roche in Basel. Position Title Capability Manager within Personal Engagement Business Team Job Overview The perfect candidate is an experienced professional with a strong background in designing, optimising and governing business processes within large‑scale enterprise systems, particularly CRM (Salesforce, Veeva, IQVIA OCE‑P) or other commercial technology ecosystems. They possess hands‑on experience in Commercial Excellence, Omnichannel engagement and Customer experience processes, translating business needs into scalable CRM capabilities. Key Details Planned duration of employment: 31.12.2026 Extension: Very likely (Elevate program) Tasks & Responsibilities Define and govern harmonised CRM business processes Drive cross‑functional alignment and capability integration Ensure business readiness and adoption for new CRM capabilities Must Haves University degree in business or a comparable diploma Min. 5 years of hands‑on experience in Commercial Excellence, Omnichannel engagement and Customer experience processes, understanding how business needs translate into scalable CRM capabilities Strong background in designing, optimising and governing business processes within large‑scale enterprise systems, particularly CRM platforms (Salesforce, Veeva, IQVIA OCE‑P) or other commercial technology ecosystems Strong ability to collaborate with diverse stakeholders, acting as a connector between business and technology Experience in Commercial Excellence, Omnichannel engagement and Customer experience processes, understanding how business needs translate into scalable CRM capabilities How to Apply Are you interested and would you like to seize this opportunity? Simply click on “Apply now” and we look forward to receiving your complete application documents. Referrals increase your chances of interviewing at Flexsis Schweiz by 2x. Get notified about new Capability Manager jobs in Basel, Switzerland. #J-18808-Ljbffr

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