Capability Manager

vor 7 Stunden

Basel, Basel-Stadt, Schweiz Coopers Group AG Vollzeit

* Administration - Various * Contracting * Vollzeit * ASAP (latest with extension opportunities * Commercial excellence, SAP CRM, Omnichannel , Excellence ### **Role Details** ### * **Location:** Basel * **Start:** ASAP (latest start 12 January 2026) * **Contract:** Until 31 December 2026, with a **high likelihood of extension** * **Workload:** 100% * **Hybrid work:** Home office available * **Travel:** Global ### ### ### **What You-ll Do** ### * As the Capability Manager, you will: * Lead the **global governance and evolution** of enterprise CRM capabilities * Orchestrate key omnichannel processes such as segmentation frameworks, rating methodologies, consent management, insights workflows, and customer master dependencies * Ensure **business readiness, adoption, and ongoing optimization** of new CRM capabilities * Act as a connector between business and technology teams, enabling harmonized global processes that still support local needs * Navigate cross-functional dependencies (MDM, CIAM, Consent, Case Management, Marketing Automation, and more) ### ### ### **What You Bring** ### * A university degree in business or a related field * **5+ years of experience** in Commercial Excellence, Customer Experience, Omnichannel engagement, or CRM capability design * Hands-on experience with **Salesforce, Veeva, IQVIA OCE-P**, or other enterprise commercial systems * Experience working in **global or matrix environments** * A structured, proactive mindset and strong collaboration skills * Fluency in English

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