Capability Manager

vor 1 Tag

Basel, Basel-Stadt, Schweiz We make it GmbH Vollzeit CHF 120'000 - CHF 180'000 pro Jahr

We make it GmbH is a nationally active company in Switzerland with a high level of expertise in the field of personnel services thanks to many years of successful experience. Recruitment activities are focused on the core areas of industry, technology, office/administration, engineering, pharmaceuticals and IT. We make it GmbH places the highest demands on quality, ethics and discretion.

For our client, the company F. Hoffmann La Roche, we are looking continuously for a

Capability Manager (m/f/d) within Personal Engagement business team

Background

The Capability Manager is responsible for driving the global governance, evolution, and business readiness of the enterprise CRM capabilities within the pharma ecosystem. This role ensures end-to-end consistency, compliance, and business value across GPS, PDMA, PI, regions, and affiliates by orchestrating omnichannel capabilities such as segmentation frameworks, rating processes, consent management, customer master data dependencies, and insights workflows.

The Perfect Candidate (m/f/d) is an experienced professional with a strong background in designing, optimising, and governing business processes within large-scale enterprise systems, particularly CRM (Salesforce, Veeva, IQVIA OCE-P) or other commercial technology ecosystems. They possess hands-on experience in Commercial Excellence, Omnichannel engagement, and Customer experience processes, translating business needs into scalable CRM capabilities. Experience in global governance or complex matrix organizations is essential, bridging strategic requirements across Global, Regions, and Affiliates while ensuring operational feasibility. The candidate must expertly navigate cross-functional dependencies (MDM, CIAM, Consent Management, Rating methodologies, Insights workflows, Case Management, Marketing Automation) to orchestrate a cohesive end-to-end customer engagement model. They must be a strong collaborator, acting as a connector between business and technology, adept at simplifying complexity, ensuring business continuity and driving harmonised global processes that support local needs. Structured, value-oriented, and proactive, this person needs experience in change management, user adoption, and process standardisation, with a focus on long-term ecosystem consistency and delivering meaningful business impact.

Work hours

Standard 40h / Week

Aufgaben

Define and govern harmonised CRM business processes, Drive cross-functional alignment and capability integration, Ensure business readiness and adoption for new CRM capabilities

Qualifikation

University degree in business or similar diploma, Min. 5 years of hands-on experience in Commercial Excellence, Omnichannel engagement, and Customer experience processes, understanding how business needs translate into scalable CRM capabilities (*****), Strong background in designing, optimising, and governing business processes within large-scale enterprise systems, particularly CRM platforms (Salesforce, Veeva, IQVIA OCE-P) or other commercial technology ecosystems (*****), Strong ability to collaborate with diverse stakeholders, acting as a connector between business and technology (*****), Experience in Commercial Excellence, Omnichannel engagement, and Customer experience processes, understanding how business needs translate into scalable CRM capabilities (*****), Fluent in English

Are you interested?

Then Mr. André Amstad looks forward to receiving your complete application documents (CV, certificates and training certificates).

We look forward to hearing from you.

  • Capability Manager

    vor 1 Tag

    Basel, Basel-Stadt, Schweiz Hays Vollzeit CHF 100'000 - CHF 120'000 pro Jahr

    We're hiringCapability Manager – CRM EcosystemLocation:Basel-StadtStart:ASAPWorkload:100%849683/1 Your Mission:As a Capability Manager, you will drive global governance and evolution of CRM capabilities within the pharma ecosystem. You'll ensure consistency, compliance, and business value across regions and affiliates, orchestrating omnichannel processes...

  • Capabillity Manager within Personal Engagement Business Team

    vor 1 Tag

    Basel, Basel-Stadt, Schweiz Gi Group Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    For our client F. Hoffmann - La Roche Ltd., we are looking for a dynamic team member for an exciting temporary position:Capabillity Manager within Personal Engagement Business Team (CRM)Background:The Capability Manager is responsible for driving the global governance, evolution, and business readiness of the enterprise CRM capabilities within the pharma...

  • Category Manager

    Vor 3 Tagen

    Basel, Basel-Stadt, Schweiz Coopers Group AG Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    Category Manager - External Manufacturing (m/f/d) workload: 100% location: Basel (CH), min. 50% onsite required work model: Contracting notice : the position can require travel activities Your Tasks: Take ownership of the category by constantly challenging the status-quo Identify enhancements and convincing the upper management to follow new ways of...

  • ADME Pharmacokinetic Study Manager

    vor 1 Tag

    Basel, Basel-Stadt, Schweiz Roche Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Contracts Lead

    Vor 3 Tagen

    Basel, Basel-Stadt, Schweiz Roche Vollzeit CHF 80'000 - CHF 120'000 pro Jahr

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • LDC Solution Design Manager – Logistics Own Warehouse

    vor 2 Wochen

    Basel, Basel-Stadt, Schweiz RM Group (Switzerland) Vollzeit CHF 100'000 - CHF 120'000 pro Jahr

    Gefällt Ihnen dieser Job? Dann bewerben Sie sich jetzt.LDC Solution Design Manager – Logistics Own Warehouse (EWM)vacancy for our Basel based client in the Pharma sector.Your TasksAct as the Business Solution Manager responsible for Logistics W&D own warehouse in close collaboration with the GPO (Global Process Owners), Business Champions, Functional IT...

  • Senior Project Manager, Technology, Digital, and Operational Excellence

    vor 2 Wochen

    Basel, Basel-Stadt, Schweiz Roche Vollzeit CHF 120'000 - CHF 200'000 pro Jahr

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Head of Engineering, Global Procurement

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Roche Vollzeit CHF 600'000 - CHF 1'050'000 pro Jahr

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Global Microbials Production

    Vor 7 Tagen

    Basel, Basel-Stadt, Schweiz Syngenta Crop Protection AG Vollzeit

    Company Description Syngenta Crop Protection, the largest Syngenta Group unit, leads in sustainable farming solutions, offering innovative products to keep crops healthy while minimizing environmental impact, from planting to harvest. Syngenta has been ranked as a top employer by Science Magazine, and it has been awarded with the "Friendly Work Space" label...

  • Global Microbials Production

    vor 1 Woche

    Basel, Basel-Stadt, Schweiz Syngenta Vollzeit CHF 120'000 - CHF 180'000 pro Jahr

    Company DescriptionSyngenta Crop Protection, the largest Syngenta Group unit, leads in sustainable farming solutions, offering innovative products to keep crops healthy while minimizing environmental impact, from planting to harvest.Syngenta has been ranked as a top employer by Science Magazine, and it has been awarded with the "Friendly Work Space" label to...