Capability Manager

vor 3 Wochen

Basel, Schweiz Coopers Group GmbH Vollzeit

Role Details Location: Basel Start: ASAP (latest start 12 January 2026) Contract: Until 31 December 2026, with a high likelihood of extension Workload: 100% Hybrid work: Home office available Travel: Global What You’ll Do As the Capability Manager, you will: Lead the global governance and evolution of enterprise CRM capabilities Orchestrate key omnichannel processes such as segmentation frameworks, rating methodologies, consent management, insights workflows, and customer master dependencies Ensure business readiness, adoption, and ongoing optimization of new CRM capabilities Act as a connector between business and technology teams, enabling harmonized global processes that still support local needs Navigate cross-functional dependencies (MDM, CIAM, Consent, Case Management, Marketing Automation, and more) What You Bring A university degree in business or a related field 5+ years of experience in Commercial Excellence, Customer Experience, Omnichannel engagement, or CRM capability design Hands-on experience with Salesforce, Veeva, IQVIA OCE-P, or other enterprise commercial systems Experience working in global or matrix environments A structured, proactive mindset and strong collaboration skills Fluency in English #J-18808-Ljbffr

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