Capability Manager
vor 2 Wochen
We make it GmbH is a nationally active company in Switzerland with a high level of expertise in the field of personnel services thanks to many years of successful experience. Recruitment activities are focused on the core areas of industry, technology, office/administration, engineering, pharmaceuticals and IT. We make it GmbH places the highest demands on quality, ethics and discretion. For our client, the company F. Hoffmann La Roche, we are looking continuously for a Capability Manager (m/f/d) within Personal Engagement business team Background The Capability Manager is responsible for driving the global governance, evolution, and business readiness of the enterprise CRM capabilities within the pharma ecosystem. This role ensures end-to-end consistency, compliance, and business value across GPS, PDMA, PI, regions, and affiliates by orchestrating omnichannel capabilities such as segmentation frameworks, rating processes, consent management, customer master data dependencies, and insights workflows. The Perfect Candidate (m/f/d) is an experienced professional with a strong background in designing, optimising, and governing business processes within large-scale enterprise systems, particularly CRM (Salesforce, Veeva, IQVIA OCE-P) or other commercial technology ecosystems. They possess hands-on experience in Commercial Excellence, Omnichannel engagement, and Customer experience processes, translating business needs into scalable CRM capabilities. Experience in global governance or complex matrix organizations is essential, bridging strategic requirements across Global, Regions, and Affiliates while ensuring operational feasibility. The candidate must expertly navigate cross-functional dependencies (MDM, CIAM, Consent Management, Rating methodologies, Insights workflows, Case Management, Marketing Automation) to orchestrate a cohesive end-to-end customer engagement model. They must be a strong collaborator, acting as a connector between business and technology, adept at simplifying complexity, ensuring business continuity and driving harmonised global processes that support local needs. Structured, value-oriented, and proactive, this person needs experience in change management, user adoption, and process standardisation, with a focus on long-term ecosystem consistency and delivering meaningful business impact. Work hours Standard 40h / Week Aufgaben Define and govern harmonised CRM business processes, Drive cross-functional alignment and capability integration, Ensure business readiness and adoption for new CRM capabilities Qualifikation University degree in business or similar diploma, Min. 5 years of hands-on experience in Commercial Excellence, Omnichannel engagement, and Customer experience processes, understanding how business needs translate into scalable CRM capabilities (*****), Strong background in designing, optimising, and governing business processes within large-scale enterprise systems, particularly CRM platforms (Salesforce, Veeva, IQVIA OCE-P) or other commercial technology ecosystems (*****), Strong ability to collaborate with diverse stakeholders, acting as a connector between business and technology (*****), Experience in Commercial Excellence, Omnichannel engagement, and Customer experience processes, understanding how business needs translate into scalable CRM capabilities (*****), Fluent in English Are you interested? Then Mr. André Amstad looks forward to receiving your complete application documents (CV, certificates and training certificates). We look forward to hearing from you.
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Capability Manager
Vor 2 Tagen
Basel, Basel-Stadt, Schweiz Hays Vollzeit CHF 100'000 - CHF 120'000 pro JahrWe're hiringCapability Manager – CRM EcosystemLocation:Basel-StadtStart:ASAPWorkload:100%849683/1 Your Mission:As a Capability Manager, you will drive global governance and evolution of CRM capabilities within the pharma ecosystem. You'll ensure consistency, compliance, and business value across regions and affiliates, orchestrating omnichannel processes...
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Capability Manager
vor 2 Wochen
Basel BS, Schweiz Coopers Group AG VollzeitCapability Manager m/f/d, Are you passionate about building scalable CRM capabilities that drive real business impact across global organizations? Our client an industry leader in the pharma ecosystem is looking for a Capability Manager to strengthen their global Marketing Technologies function and support the evolution of their enterprise CRM landscape....
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Capability Manager
vor 2 Wochen
Basel, Schweiz Flexsis Schweiz VollzeitCompany Flexsis is part of the Interiman Group, one of the leading providers of personnel services in Switzerland. Thanks to our solid expertise and the competences within the Interiman Group, we offer tailor‑made solutions in personnel consulting. Client Roche in Basel. Position Title Capability Manager within Personal Engagement Business Team Job...
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Capability Manager
vor 3 Wochen
Basel, Schweiz Coopers Group GmbH VollzeitRole Details Location: Basel Start: ASAP (latest start 12 January 2026) Contract: Until 31 December 2026, with a high likelihood of extension Workload: 100% Hybrid work: Home office available Travel: Global What You’ll Do As the Capability Manager, you will: Lead the global governance and evolution of enterprise CRM capabilities Orchestrate key omnichannel...
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Capability Manager
vor 2 Wochen
basel, Schweiz Coopers Group AG VollzeitCapability Managerm/f/d,Are you passionate about building scalable CRM capabilities that drive real business impact across global organizations? Our client an industry leader in the pharma ecosystem is looking for aCapability Managerto strengthen their global Marketing Technologies function and support the evolution of their enterprise CRM landscape.This...
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Capability Manager
Vor 2 Tagen
Basel, Basel-Stadt, Schweiz We make it GmbH Vollzeit CHF 120'000 - CHF 180'000 pro JahrWe make it GmbH is a nationally active company in Switzerland with a high level of expertise in the field of personnel services thanks to many years of successful experience. Recruitment activities are focused on the core areas of industry, technology, office/administration, engineering, pharmaceuticals and IT. We make it GmbH places the highest demands on...
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Business Capability Lead
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basel, Schweiz Roche VollzeitAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...
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Business Capability Lead
Vor 6 Tagen
Basel Headquarter, Schweiz Roche Vollzeit CHF 120'000 - CHF 180'000 pro JahrAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...
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CRM Capability Leader
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Basel, Schweiz Flexsis Schweiz VollzeitA personnel consulting firm is seeking a Capability Manager in Basel, Switzerland. The ideal candidate will have strong CRM expertise and experience in managing business processes. They will be responsible for defining and governing CRM capabilities and ensuring business readiness. A bachelor's degree and at least 5 years in related fields are required. This...
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Basel, Schweiz Work Selection VollzeitAs a first-tier supplier to our renowned business partner F. Hoffmann-La Roche Ltd. in Basel, we are currently looking for a motivated and dedicated Capability Manager within Personal Engagement business team for a temporary assignment of 12 months. The Capability Manager is responsible for driving the global governance, evolution, and business readiness of...
