Vice President Professional Services

vor 1 Tag

Lausanne, Schweiz Yaz Associates GmbH Vollzeit

My client is a disrupter in the SaaS Engagement platform for various industries.

We are looking for a dynamic and experienced Vice President of Professional Services to join our team and drive the success of our professional services division. We are looking for someone with startup and large company experience. A good knowledge of the Life Sciences/Pharmaceuticals is preferred.

Location: Geneva/Lausanne or EU remote.

Key Responsibilities:

  • Lead and develop the Professional Services team to ensure the successful implementation and support of my client's SaaS Engagement management software products.
  • Establish and maintain strong relationships with key clients, partners, and stakeholders.
  • Develop and execute strategies to enhance customer satisfaction and drive client success.
  • Oversee project management, implementation, and support services to ensure high-quality delivery and client satisfaction.
  • Collaborate with Product Management, Engineering, and other cross-functional teams to improve customer experience and product offerings.
  • Identify training needs for Professional Services resources and coordinate the development of new training content.
  • Ensure consistent use of implementation methodologies and best practices.
  • Maintain reporting on capacity, implementation work, and resource constraints.

Qualifications:

  • Minimum of 15 years of experience managing a high-performing Professional Services team in a SaaS product or services company.
  • Recent experience within the last 3 employments within a start-up or medium (less than 300 FTE size) SaaS software company.
  • Proven track record of successfully delivering complex software implementation projects.
  • Strong interpersonal skills with the ability to effectively engage and influence at all levels.
  • Excellent client relationship management skills and the ability to execute implementation plans that lead to rapid, successful go-live.
  • Hands-on program management experience of large, complex software implementation projects.
  • Ability to analyze data to identify potential issues and mitigate risks.
  • Proven ability to coach and mentor team members.
  • Master’s Degree in Engineering, Business, or a related field is preferred.

Please send your updated resume to: yaz@yaz-associates.com. We will contact you to further discuss the job in detail.

PLEASE NOTE: ONLY EU/EEA COUNTRIES PERMANENT RESIDENTS WILL BE CONSIDERED. ALL OTHERS WILL BE AUTOMATICALLY DISQUALIFIED.

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