Professional Services Manager

Vor 7 Tagen

Lausanne, Schweiz ELCA Vollzeit

Our **vision **is to enable our event industry customers to take control of their ticket distribution and massively engage their audience.

**SECUTIX SA is a leading provider of a cloud hosted SaaS Ticketing Software Products.**
S-360, OXYNADE by SecuTix and TIXNGO are innovative products and platforms providing business critical solutions to the Sports, Entertainment and Cultural Sectors.

Our **mission **is to be the global leader in SaaS solutions serving these sectors.

**In this role**:To accelerate our growth, SECUTIX is looking for a Professional Services Manager based in Lausanne. You will join an onboarding team whose mission is to deploy and configure our ticketing and CRM solution, to support our customers in change management and to foster the adoption of our solution.

**Main responsibilities**
- Plan and coordinate the deployment of our solution according to standard process and tools, monitor all activities
- Ensure that projects are delivered on-time, within scope, quality and budget
- Coordinate internal resources and third parties/partners for the flawless execution of projects
- Organize and lead business and technical workshops
- Organize and lead project committees
- Train customers to use our solution
- Report and escalate to management as needed
- Perform risk management to minimize project risks, propose and implement appropriate remedial actions when required
- Support our customers in solution adoption and ensure a high level of satisfaction
- Involvement in presales activities (demonstration, functional requirements analysis,)

**What we offer**:

- Ample opportunities to expand your knowledge and experience by working on a broad range of exciting projects, products, customers and technologies
- A dynamic work and collaborative environment with a highly motivated multi-cultural and multiples international sites team
- Attractive prospects for career path & Personal development through training and coaching
- A flat hierarchy and a culture of collaboration across all disciplines
- The chance to make a difference in peoples’ life by building innovative solutions
- Various internal coding events (Hackathon, Brownbags), see our technical blog
- Monthly After-Works organized per locations
- Work-life balance (41 hrs/w in flexitime, home office two day per week, min. 25 days of holidays).

**About your profile**:

- At least 7 years’ experience as Project Manager in an IT service company
- Familiar with SaaS solution or experience in operating a ticketing system for a live entertainment/leisure organization
- Comfortable with ambiguity in a fluid organization
- A natural skill to engage with people at a deep level, whether observing or interviewing customers or working with fellow team members and clients
- Works collaboratively and curiously
- Takes ownership and responsibility for their work
- Responds professionally to feedback and is able to admit mistakes quickly
- A self-starter who identifies opportunities and potential problems - addressing them effectively and efficiently
- Professional, flexible, and able to succeed in a rapidly changing environment
- Able to communicate in a clear, consistent, and transparent manner
- Passionate and enthusiastic about excellence and attention to details
- Seeks out opportunities for self-development and continuing education
- Develops and maintains open honest and trusting relationships
- IT Skills (hardware & API)
- PMP certification or similar
- Fluent in French, Intermediate level in English

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