L2 support technician

Vor 3 Tagen


Genf, Schweiz Meanquest SA Vollzeit

Looking for a Level 2 support technician mission? Read on...

Meanquest is an IT company on a human scale with several areas of expertise: infrastructure, support, cloud solutions and recruitment. Our job is to give meaning to our clients' IT and our teams' day-to-day work. We have 3 sites (Ecublens, Meyrin and Givisiez) and we are always recruiting people who want to take on responsibility and work in a young, dynamic environment.

For one of our clients based in Geneva and as part of a paternity leave replacement, we are looking for a Level 2 Support Technician.

Under the responsibility of the Safety, Quality and Security Manager, you will be part of the Department as an experienced quality engineer. You are extremely rigorous and have proven experience in the fields of quality processes, quality assurance for critical software, and security. You are looking for a challenge in a complex technical environment. You are also very adaptable with a mindset oriented on safety and service-oriented. As a key contributor to the management system (quality, security, and safety) of the company, you will work with a highly qualified team. A high amount of autonomy and personal commitment is necessary.

Missions:

  • Providing level 2 support to users: diagnosing issues, resolving incidents, and tracking requests.
  • Working on office environments, operating systems, and business applications.
  • Conducting regular checks and ensuring incident tickets are updated in the management tool.
  • Contributing to the continuous improvement of the service by sharing your experiences and solutions with the team.

Profile:

  • Significant experience in Level 2 technical support.
  • Proficiency in Windows environments (O365, ...).
  • Autonomous.
  • Helpful, kind, and communicative. Your ability to communicate clearly and effectively with users will be a key asset.
  • You are committed to resolving user issues while providing quality support with a positive mindset.

Why apply?

  • A mission within a supportive team.
  • A pleasant work environment.

This position is open to both men and women.

Don't hesitate Join us and apply online now Only applications that meet all the required criteria will be considered.

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