Technical Support Specialist for Enterprise Environments
vor 6 Stunden
At Meanquest SA, we pride ourselves on being an IT company that understands the human side of technology. Our areas of expertise include infrastructure, support, cloud solutions, and recruitment, allowing us to deliver tailored services that meet our clients' unique needs.
We have a dynamic work environment with three sites in Ecublens, Meyrin, and Givisiez, and we are always looking for motivated individuals who want to take on responsibility and grow with our company.
We are currently seeking a Level 2 Support Technician (M/W) to join our team as part of a paternity leave replacement. This role will involve working under the supervision of the Safety, Quality, and Security Manager and will be part of our Department as an experienced quality engineer.
About the RoleThe successful candidate will be extremely rigorous and have proven experience in quality processes, quality assurance for critical software, and security. They will also possess excellent communication skills and be able to work effectively in a complex technical environment.
- Providing level 2 support to users: diagnosing issues, resolving incidents, and tracking requests
- Working on office environments, operating systems, and business applications
- Conducting regular checks and ensuring incident tickets are updated in the management tool
- Contributing to the continuous improvement of the service by sharing experiences and solutions with the team
To succeed in this role, you will need:
- Significant experience in Level 2 technical support
- Proficiency in Windows environments (O365, etc.)
- Bilingual French/English
- A high degree of autonomy and personal commitment
- Excellent communication skills and a positive mindset
We offer a supportive team environment and a pleasant work setting, making us an ideal choice for those looking for a fulfilling career. If you're a motivated individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.
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