Technical Support Specialist

vor 17 Stunden


Genf, Genf, Schweiz Meanquest SA Vollzeit
Meanquest SA: A Leading IT Company

We are a dynamic and forward-thinking IT company based in Switzerland, offering a wide range of services including infrastructure, support, cloud solutions, and recruitment.

Job Title: Level 2 Support Technician

We are currently seeking an experienced Level 2 Support Technician to join our team in Geneva. As a key member of our support department, you will be responsible for providing top-notch technical support to our clients.

Job Description:
  • Main Responsibilities:
  • Providing level 2 support to users, diagnosing issues, resolving incidents, and tracking requests.
  • Working on office environments, operating systems, and business applications.
  • Conducting regular checks and ensuring incident tickets are updated in the management tool.
  • Contributing to the continuous improvement of the service by sharing your experiences and solutions with the team.
Requirements:
  • Significant Experience:
  • At least 2 years of experience in level 2 technical support.
  • Technical Skills:
  • Proficiency in Windows environments (O365, etc.).
  • Languages:
  • Bilingual French/English.
  • Personal Qualities:
  • Autonomous, helpful, kind, and communicative.
About the Role:

This is a fantastic opportunity to work with a supportive team in a pleasant work environment. You will have the chance to contribute to the continuous improvement of our service and make a real difference in the lives of our clients.

Salary:

The estimated salary for this role is between CHF 60,000 and CHF 80,000 per year, depending on experience.



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