Technical Support Specialist for IT Environment
Vor 2 Tagen
Meanquest SA, a dynamic and young IT company with expertise in infrastructure, support, cloud solutions, and recruitment, is seeking a skilled Level 2 Support Technician to join their team.
Mission Overview:
As a Level 2 Support Technician, you will be responsible for providing top-notch technical support to users, ensuring seamless incident resolution, and maintaining a high level of service quality.
Key Responsibilities:
- Diagnose and resolve complex technical issues
- Provide expert-level support for office environments, operating systems, and business applications
- Conduct regular checks and ensure accurate incident ticket updates in the management tool
- Collaborate with the team to continuously improve service quality through knowledge sharing and best practices
Requirements:
- Proven experience in Level 2 technical support
- Proficiency in Windows environments (O365, etc.)
- Bilingual French/English communication skills
- Autonomous and self-motivated individual
- Excellent communication and interpersonal skills
Why Meanquest SA?
* Competitive salary range: CHF 60,000 - CHF 80,000 per year, based on location and experience
* A dynamic and supportive work environment
* Opportunities for growth and professional development
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