Technical Support Specialist for IT Environment

Vor 2 Tagen


Genf, Genf, Schweiz Meanquest SA Vollzeit

Meanquest SA, a dynamic and young IT company with expertise in infrastructure, support, cloud solutions, and recruitment, is seeking a skilled Level 2 Support Technician to join their team.

Mission Overview:

As a Level 2 Support Technician, you will be responsible for providing top-notch technical support to users, ensuring seamless incident resolution, and maintaining a high level of service quality.

Key Responsibilities:

  • Diagnose and resolve complex technical issues
  • Provide expert-level support for office environments, operating systems, and business applications
  • Conduct regular checks and ensure accurate incident ticket updates in the management tool
  • Collaborate with the team to continuously improve service quality through knowledge sharing and best practices

Requirements:

  • Proven experience in Level 2 technical support
  • Proficiency in Windows environments (O365, etc.)
  • Bilingual French/English communication skills
  • Autonomous and self-motivated individual
  • Excellent communication and interpersonal skills

Why Meanquest SA?

* Competitive salary range: CHF 60,000 - CHF 80,000 per year, based on location and experience

* A dynamic and supportive work environment

* Opportunities for growth and professional development



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