Technical Support Specialist for Complex IT Environments

Vor 2 Tagen


Genf, Genf, Schweiz Meanquest SA Vollzeit

Meanquest SA, an IT company with a human-scale approach, is seeking a highly skilled Level 2 Support Technician to join our team. We have multiple sites in Ecublens, Meyrin, and Givisiez, and we're committed to providing a dynamic work environment.

As part of our mission to give meaning to our clients' IT and our teams' daily work, we're looking for a Level 2 Support Technician to replace someone on paternity leave. Under the supervision of our Safety, Quality, and Security Manager, you will be part of a department responsible for quality assurance and security.

Your main responsibilities will include:

  • Providing level 2 support to users: diagnosing issues, resolving incidents, and tracking requests
  • Working on office environments, operating systems, and business applications
  • Conducting regular checks and ensuring incident tickets are updated in the management tool
  • Contributing to the continuous improvement of the service by sharing your experiences and solutions with the team

The ideal candidate should have significant experience in Level 2 technical support, proficiency in Windows environments (O365, etc.), bilingual French/English skills, autonomy, and excellent communication skills. You should be able to resolve user issues while providing quality support with a positive mindset.

We offer a supportive team environment and a pleasant work setting. This position is open to both men and women. If you're passionate about delivering high-quality support, don't hesitate to apply online.



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