Distribution Support Specialist _h/f

Vor 3 Tagen


Genf, Schweiz TN Switzerland Vollzeit

VisilabGroup, partie intégrante d'EssilorLuxottica, est le premier groupe suisse d'optique avec plus de 170 magasins et un site de commerce électronique sous les marques Visilab, Kochoptik, McOptic et Linsenmax.

Le / la Distribution Support Specialist contrôle, supervise les commandes vente et e-commerce et gère les problèmes associés. Il / elle génère les commandes de réapprovisionnement quotidiennes. Il / elle a la charge du traitement des réclamations et demandes magasin. Il / elle gère les retours fournisseur et magasin.

Tâches principales :
  1. Superviser et gérer les commandes vente de la centrale et du e-commerce
  2. Superviser le bon déroulement des commandes
  3. Générer les commandes de réapprovisionnement quotidien des magasins
  4. Corriger ou ajuster les commandes pour limiter au maximum les délais
  5. Assurer la bonne communication des informations aux magasins et au customer care
  6. Créer et gérer les commandes reçues par mail
  7. Organiser les implantations magasin
  8. Traiter les réclamations des magasins et des clients finaux en coopération avec les différents services
  9. Gérer les demandes particulières et les réclamations en provenance des magasins
  10. Gérer les demandes particulières et les réclamations en provenance des clients par l'intermédiaire du customer care
  11. Gérer les retours magasins et les retours fournisseurs
  12. Superviser et traiter les retours magasins et fournisseurs
  13. Contrôle de la marchandise retournée
  14. Mise en conformité des retours pour permettre l'entrée en stock
  15. Amélioration continue
  16. Participer à l'amélioration continue du Distribution Support : identification des problèmes rencontrés et standardisation des solutions apportées
  17. Réaliser toute tâche confiée par le Distribution Support Manager
Qualifications & Compétences :
  1. Expérience en qualité d'opticien un réel atout
  2. Connaissance des concepts, outils et méthode du support client
  3. Connaissance des concepts, outils et méthode de monitoring des commandes
  4. Orienté client, Esprit d'équipe
  5. Résolution de problème et esprit créatif
  6. Confiance, patience, diplomatie et tact
  7. Rigueur, organisation et esprit analytique
  8. Aptitude à communiquer, à conseiller, informer (à l'oral et à l'écrit)

Une grande opportunité d'avoir un impact et de contribuer à un environnement international en constante évolution. Opportunité de développer des domaines d'expertise et de contribuer à des projets.

Intéressé(e) ?

Veuillez nous envoyer votre candidature complète (certificats de travail, CV, références, etc.) par voie électronique.

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