IT Support Specialist

vor 1 Tag


Genf, Genf, Schweiz Meanquest Vollzeit
About the Role

We are seeking a highly skilled IST Support Level 2 to join our team at Meanquest, a Swiss IT services company. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our clients in Geneva.

Key Responsibilities
  • Assist users with software configuration and installation, as well as troubleshooting workstations and peripherals.
  • Resolve level 2 incidents efficiently and effectively.
  • Help users with Office 365 software, including MS Forms, Teams, Sharepoint, and office applications.
  • Manage asset inventory, onboarding and offboarding users, and provisioning new laptops with Microsoft Autopilot.
  • Liaise with level 3 experts to configure network equipment and manage backup software.
Requirements
  • Degree in computer science or related field.
  • Microsoft certification in office tools and Windows 11 is a plus.
  • Previous experience in IT infrastructure support and maintenance.
  • Sharepoint administration, data protection, security, and integrity knowledge.
  • General knowledge in networking (Cisco).
  • Knowledge of Yealink videoconferencing equipment is a plus.


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