IT Support Specialist
vor 9 Stunden
For one of our clients in Geneva, we are recruiting an IT Support Specialist who is open-minded and client-oriented, is passionate about his work, believes in success, and has a strong team spirit. Are you looking for your next challenging position? This opportunity is for you
Responsibilities:
- Provide support to end-users' IT environment.
- Identify, record, and prioritize incidents and requests.
- Investigate root causes of incidents and requests.
- Resolve issues and escalate unresolved incidents.
- Document and close resolved incidents and requests.
- Contribute to improving incident management procedures.
- Manage end-user systems and identity and access management.
Profile:
- Bachelor in IT.
- 3 - 5 years experience in a similar position.
- ITIL V3 or V4 certifications a plus.
- Experience in ticketing and service management.
- Experience in identity and access management (IAM).
- Excellent knowledge of Windows 10/11, MS 365, and troubleshooting.
- Excellent knowledge in managing mobile devices (JAMF or similar).
- Excellent knowledge in hardware/software deployment and lifecycle management.
- Good knowledge in AD and SharePoint.
- Fluent in French mandatory and good level of English.
- Resident in Switzerland mandatory.
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