IT Support

vor 2 Monaten

Genf, Schweiz International Schools Partnership Vollzeit

Description

Mosaic Primary School

IT Support

The school Mosaic School is part of the International Schools Partnership (ISP) group, comprising committed colleagues in financially responsible schools around the world, where learning is at the heart of everything we do for our students, colleagues, and parents. We are committed to getting better, all the time. ISP was founded by an experienced team of committed educationalists and operators who have worked together over many years. ISP’s growing group of private schools are located in the UK, the USA, Canada, Spain, Italy, Switzerland, Costa Rica, the United Arab Emirates, Qatar, Malaysia, Mexico, Chile, Colombia, Ecuador and Peru, educating children and students from 2–18 years of age. ISP has expanded to 83 schools that employ over 10,000 staff and deliver multiple curricula to over 56,000 students located across the globe.

Key Responsibilities of IT Support at Mosaic
  1. Manage the procurement of technology systems.
  2. Lead the technology team in providing service desk support for staff and students with technology-based educational programs that enhance the delivery of teaching and learning.
  3. Prepare and manage the technology infrastructure budget and account for technology fixed assets.
  4. Coordinate technology infrastructure and support requirements with academic technology staff, and provide technical support for technology development projects in the school.
  5. Work closely with academic technology staff in management and control of teaching software purchases, databases, and configuration control of staff devices.
  6. Provide technical support to regional technology infrastructure projects for schools and new facility development ensuring consistency in implementation and policy.
  7. Direct daily maintenance to ensure maximum reliability and minimum service interruption.
  8. Manage installation of required updates on infrastructure and client systems.
  9. Maintain core services.
  10. Recommend and implement changes and system enhancements to improve the network.
  11. Set up, install and maintain desktops and laptops in the school.
  12. Ensure standard configurations across the deployed systems.
  13. Directly and with third-party vendors manage the repair and servicing of equipment.
  14. Ensure all software is properly licensed.
  15. Manage the installation and upgrade schedules for educational and business software.
  16. Provide technical support for school management, accounting and educational software.
  17. Ensure all LANs and VPNs are secure from both electronic and physical intrusion.
  18. Review and maintain a proper level of access and password control.
  19. Ensure data integrity through routine database scans.
  20. Establish a disaster recovery plan.
  21. Guarantee network data is backed up on a daily basis.
  22. Work with third-party vendors to ensure the printing equipment runs smoothly.
  23. Maintain the school’s inventory of audio/visual equipment.
  24. Provide training for both educational and business applications as needed.
  25. Ensure proper procedures are in place to respond to teaching and admin staff requests in a timely manner.
  26. Analyze problems, develop solutions, arrange preventive measures and maintain clear and consistent communications with internal customers on technology issues.
General Requirements
  1. Maintain an inventory of all technology equipment and licenses.
  2. Ensure consistent documentation of the operating environment.
  3. Develop the annual technology plan and budget with the regional Head of Technology.
  4. Evaluate and set standards for hardware and software.
  5. Develop change management schemes that smooth the transition to new equipment and procedures earning speedy acceptance of new equipment and upgrades.
  6. Perform general technology-related duties as required.
  7. The IT support holds primary responsibility within location for technology and technology-related issues.
Skills, Qualifications and Experience
  1. Have a minimum of 3 years technology systems and operations management experience.
  2. Experience with technology infrastructure budgets and cost management.
  3. Must be able to read, analyze and interpret computer hardware and systems management technical manuals and procedures.
  4. Strong personal skills to communicate directly with end users in sometimes tense situations.
  5. Good written and verbal English.
  6. Strong initiative, integrity and good judgment.
  7. Fast problem-solving skills in new situations.
  8. Desire experience of leading and managing technology-based projects and vendors.
  9. Technology systems and operations management experience.
  10. Apple OS and related technologies.
  11. Desire Network management experience including LAN/VPN.
  12. Desire experience managing network policies and protocols including firewall configuration, content filtering, and related technologies.
ISP and Mosaic Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately. Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP and Mosaic Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history. The receipt of two satisfactory references.

ISP and Mosaic Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

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