Technical Support Specialist
vor 10 Stunden
Direct message the job poster from Medimaps Group
The medimaps group is a pioneering leader in developing Software as a Medical Device (SaMD) solutions, using advanced AI to enhance diagnostic accuracy and improve patient outcomes. With a global presence spanning the US, Europe, and other regions, we are at the forefront of healthcare innovation, dedicated to transforming medical imaging and leading advancements in bone health diagnostics.
Position: Technical Specialist, Client Care
Location: Plan-les-Ouates
Start Date: 01 Jan 2025, or as agreed
Contract: Full time employment, remote/hybrid
Mission:
As Technical Specialist on our Global Client Care Team you will be the crucial link between our customers, the market and our R&D team, continuously communicating relevant information from the field to enable us to grow and develop our product solution portfolio. You will play a key role in ensuring total customer satisfaction by training, supporting and accompanying our customers worldwide, helping them to use our solutions optimally and providing any technical troubleshooting support required. This is an important role at a critical stage of medimaps organizational development and scale up journey. Working directly with the Global Director of Client Care, you will have the opportunity to learn, grow and develop your career with the company as it scales up and expands into the USA and other locations.
Responsibilities:
- Help Desk and Technical Support: Acquiring and handling remotely the requests and issues coming from the worldwide field into our Help Desk Ticketing System. Provide efficient and effective remote field technical support at level 1 and 2, escalating to the appropriate support levels 2 and 3, if required. Delivering / Installing / Updating / Upgrading products remotely or on-site.
- Customer Training and Assistance: Training new and existing users and distributors as needed. Develop and maintain the training tools and associated documentation. Assist in writing user guides, procedures, technical documents, etc.
- Sales Support and Demonstrations: Supporting Sales Team by demonstrating the products to clients and prospects. Building demonstrations to support Sales and Marketing Teams.
- Feedback and Information Gathering: Collecting information and feedback from customers to help improve Medimaps product specifications and portfolio.
- Process and Quality Management: Gather and collect relevant information required for quality assurance purposes in accordance with established Quality & Regulatory standards.
What do you need to succeed? As Technical Specialist on our Client Care Team you will need to be highly proactive, organized, efficient, detail oriented and with a strong sense of customer service. You will also need to be able to demonstrate the following range of technical skills:
- Strong technical background, ideally with a degree or equivalent in Computer Science / Information Technology / Computer Engineering / Life Sciences or related field - essential
- Minimum 2-3 years of experience in technical support (or as a product specialist)- essential
- Proven experience in software support and IT infrastructure support, with a strong record of troubleshooting and resolving technical issues related to software and hardware- essential
- Strong technical skills and experience in Field Support level 1 and 2 - essential
- Strong technical skills and experience in help desk ticketing systems (Salesforce, JIRA, other) - essential
- Good knowledge in Microsoft Windows environments, database operations and maintenance (Backup, Recovery, and Continuity), and SQL queries - essential
- Ability and experience in identifying and resolving problems and analyzing log files – essential
- Good understanding of workflows, modelling processes and the need for documenting your work - essential
- Network Management skills, with proficiency in LAN/WAN configuration, troubleshooting, and patch management – a plus
- Knowledge of relevant regulations and standards (IEC 62304, 82304) – a plus
- Good knowledge in ITIL methodology - a plus
- Experience with Agile methods and practice and software as medical device - a plus
- System Security & Vulnerability Assessment Knowledge, with the ability to implement security measures and conduct vulnerability assessments - a plus.
- Experience in clinical diagnostic fields, pharma, or biotechnology - a plus
- Fluency in English is essential
What can you expect from us?
As we work to develop innovative patient solutions, we also work hard to take care of our teammates’ professional development, personal growth and well-being. Working with an international, multi-cultural and socially responsible company with meaningful corporate values, an inspiring mission a genuinely great bunch of talented, professional and friendly colleagues.
In addition to this, medimaps offers a competitive compensation and benefits plan that is respectful of work life balance, and which encourages eco-friendly awareness. This includes:
- Hybrid work options 25 days vacation per year
- 60% Employer contributions to Company Pension Scheme
- CHF 180 lunch allowance each month
- Subsidized parking or Eco Allowance for alternative eco friendly transports
If this sounds like the opportunity you have been waiting for, please don’t hesitate to get in touch. Apply now for a meaningful career that will really make a difference to you and the people around you. We are really looking forward to receiving your application and getting to know you better
Timeline: Please note that the hiring process may take a few weeks. We value your application and promise to get back to you as soon as we possibly can. Thank you in advance for your patience.
Data Privacy :By submitting your application, you agree to share your personal data with the medimaps group, solely for the purpose of recruitment and employment-related evaluations. Your information will be handled in accordance with applicable data protection laws and will only be used for assessing your suitability for this and potential future positions within the Company. All personal data provided will remain confidential and will not be shared with third parties without your prior and explicit consent. You have the right to withdraw your consent or request access to your data at any stage of the recruitment process.
#J-18808-Ljbffr-
IT Technical Support Specialist
vor 4 Wochen
Genf, Genf, Schweiz Michael Page VollzeitWe are seeking an IT Technical Support Specialist to join our team in Geneva. As a key member of our technology department, you will be responsible for delivering high-quality technical support to our clients across various platforms and systems.Key Responsibilities:Technical Support: Provide expert-level technical support to clients via phone, email, or...
-
Technical System Software Specialist
vor 1 Monat
Genf, Genf, Schweiz Meanquest SA VollzeitMeanquest SA is an IT company with a human-scale approach, covering various areas of expertise: infrastructure, support, cloud solutions, and recruitment. Our primary goal is to provide meaningful IT services to our clients and create a dynamic work environment for our teams.About the RoleWe are seeking an experienced Technical System Software Specialist to...
-
Application Support Specialist
Vor 4 Tagen
Genf, Genf, Schweiz Experis Switzerland VollzeitJob Description:We are seeking an experienced Application Support Specialist to join our team in Geneva, Switzerland. This is a challenging new position that requires minimum 8 years of experience in developing, maintaining and supporting JAVA-based systems.Key Responsibilities:Building and maintaining highly available systemsDeveloping CI/CD pipelines with...
-
Information Technology Support Specialist
vor 10 Stunden
Genf, Schweiz Penta IT Services VollzeitGet AI-powered advice on this job and more exclusive features. About Us Penta (www.penta.ch) is a Managed Service Provider (MSP) specializing in IT outsourcing in public and private data centers. We provide technical and user support to a global client base from our offices in Geneva, Switzerland, and Dubai (DIFC), United Arab Emirates. To meet our growing...
-
Strategic Supporter Engagement Specialist
vor 4 Wochen
Genf, Genf, Schweiz UNICEF VollzeitAt UNICEF, we are committed to saving children's lives, defending their rights, and helping them reach their full potential. As a Strategic Supporter Engagement Specialist, you will play a critical role in leading our supporter strategy team to develop and implement a comprehensive strategy that maximizes the use of digital tools and platforms to engage...
-
IT Support Specialist
vor 1 Monat
Genf, Genf, Schweiz Michael Page VollzeitJob Title: IT Support Specialist - End-User SystemsAbout the Role:We are seeking an experienced IT Support Specialist to join our team in Geneva or Vaud. As an IT Support Specialist, you will be responsible for providing expert support and management of end-user IT environments.Key Responsibilities:Incident Management (40%):Identify, log, categorize, and...
-
Technical Infrastructure Specialist
vor 1 Woche
Genf, Genf, Schweiz Mirabaud & Cie VollzeitCompany OverviewMirabaud & Cie is a family-owned bank with a rich history of innovation and entrepreneurship. With over 750 employees across 10 countries, we offer a unique opportunity to join an international network of 16 offices.About the JobThis role offers a competitive salary of $90,000 - $120,000 per year, depending on experience, along with flexible...
-
IT Support Specialist
vor 2 Wochen
Genf, Schweiz WIT PARTNERS SA VollzeitAbout company :Wit partners est un cabinet de conseil Suisse dédié au conseil et à la gestion du capital humain dans le domaine de l'IT et de la Finance.Nous recherchons des candidats motivés, passionnés et soucieux de la qualité. Si vous possédez les compétences et l'expérience requises pour ce poste, n'hésitez pas à postuler dès maintenant.Job...
-
Technical Account Manager
vor 2 Monaten
Genf, Schweiz Amazon VollzeitTechnical Account Manager (French speaking), AWS Enterprise SupportAt AWS Enterprise Support, we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking,...
-
Technical Account Manager
vor 2 Monaten
Genf, Schweiz ENGINEERINGUK VollzeitTechnical Account Manager (French speaking), AWS Enterprise SupportDESCRIPTIONAt AWS Enterprise Support, we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking,...
-
IT Support Specialist
vor 9 Stunden
Genf, Schweiz LHH VollzeitFor one of our clients in Geneva, we are recruiting an IT Support Specialist who is open-minded and client-oriented, is passionate about his work, believes in success, and has a strong team spirit. Are you looking for your next challenging position? This opportunity is for you!Responsibilities:Provide support to end-users' IT environment.Identify, record,...
-
Technical Account Manager, Enterprise Support
Vor 6 Tagen
Genf, Schweiz Amazon VollzeitTechnical Account Manager, Enterprise Support Job ID: 2826541 | Amazon Web Services Singapore Private Limited AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Technical...
-
IT Support Specialist for Enterprise Solutions
vor 1 Woche
Genf, Genf, Schweiz Experis Switzerland VollzeitResponsibilities:- Develop, maintain and support high availability systems using JAVA- Build and maintain CI/CD pipelines with knowledge of release management- Provide 3rd level technical support- Work with cross-functional teams to deliver new software versionsRequirements:- 8 years of experience in developing, maintaining and supporting JAVA- Expertise in...
-
Genf, Genf, Schweiz World Health Organization VollzeitAbout the RoleWe are seeking a highly skilled Technical Officer to join our team in ensuring the highest standards of laboratory quality assurance. This is an exciting opportunity for a motivated and experienced professional to contribute to improving public health outcomes in the region.Job SummaryThe Technical Officer will be responsible for providing...
-
Genf, Schweiz Amazon VollzeitTechnical Account Manager, Enterprise Support, Strategic Industries, EnergyJob ID: 2757515 | AWS EMEA SARL (Italy Branch)At AWS Enterprise Support, we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data /...
-
Genf, Schweiz Amazon VollzeitTechnical Account Manager, Enterprise Support, Strategic Industries, EnergyJob ID: 2827790 | AWS EMEA SARL (Portugal Branch)At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data /...
-
Genf, Schweiz Amazon VollzeitTechnical Account Manager, Enterprise Support, Strategic Industries, Energy Job ID: 2827790 | AWS EMEA SARL (Portugal Branch) At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data /...
-
Customer Technical Service Manager
vor 3 Monaten
Genf, Schweiz International Paper VollzeitCustomer Technical Service Manager Opis: Customer Technical Service Manager – Europe and MEA Global Cellulose Fibers Location - Geneva, Switzerland For our Global Cellulose Fibers business, we are looking for a Customer Technical Service Specialist - Europe and MEA. This role provides valued-added services to pulp customers in...
-
Technical Business Analyst
vor 1 Woche
Genf, Schweiz World Economic Forum VollzeitThe World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas.Our IT Services and Information Security team is seeking a detail-oriented, analytical, and...
-
Medical Innovation Support Specialist
Vor 6 Tagen
Genf, Genf, Schweiz Médecins Sans Frontières Ärzte Ohne Grenzen VollzeitThe Medical Technologies and Innovation Unit at Médecins Sans Frontières / Ärzte Ohne Grenzen is seeking a highly motivated and detail-oriented individual to support our team in Geneva, Switzerland.Job DescriptionWe are looking for a talented MEDICAL INNOVATION SUPPORT SPECIALIST to join our team. This role will provide administrative and project support...
