Information Technology Support Specialist

vor 6 Stunden


Genf, Schweiz Penta IT Services Vollzeit

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About Us

Penta (www.penta.ch) is a Managed Service Provider (MSP) specializing in IT outsourcing in public and private data centers. We provide technical and user support to a global client base from our offices in Geneva, Switzerland, and Dubai (DIFC), United Arab Emirates. To meet our growing customer needs, we are looking to fill the following position:

Your Role

As a Service Desk Specialist, you will:

  • Support Users: Provide efficient remote and on-site solutions to clients' technical issues.
  • Manage Systems: Work with Office 365 (O365) cloud services, Active Directory, Exchange, Windows Servers, Citrix environments, and network troubleshooting.
  • Resolve Issues: Respond promptly to support requests, prioritize by criticality, and deliver timely resolutions.
  • Document Activities: Accurately log all support activities in the ticket-tracking system.
  • Take Ownership: Be proactive in addressing user problems and ensure excellent service delivery.
Your Profile

We’re looking for someone who is:

  • Experienced: Minimum 3 years in IT support, with hands-on experience in Active Directory, Exchange, Windows Servers, Citrix environments, and networking.
  • Bilingual: Fluent in both French and English (spoken and written).
  • Educated: Holds a higher education qualification in IT (preferred).
  • Technically Skilled: Proficient with ticketing systems and technical troubleshooting.
  • Customer-Focused: Strong sense of service and a professional attitude.
  • Organized & Independent: Capable of working autonomously in a fast-paced environment.
  • Professional: Courteous, well-attired, and committed to confidentiality.
Why Join Us?
  • Collaborate with a supportive, innovative team.
  • Grow your expertise in IT and work on cutting-edge technologies.
  • Make a direct impact by helping clients solve their technical challenges.

How to Apply

If you're ready to elevate your career, we'd love to hear from you

Please submit your resume and a brief cover letter to hr@penta.ch or apply directly via LinkedIn.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

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