2nd Level Support Specialist

vor 4 Wochen

Genf, Schweiz Synechron Vollzeit
Company Description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Consulting, Design, Cloud, Data, and Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Blockchain and Artificial Intelligence to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,000+, and has 55 offices in 20 countries within key global markets.

For more information on the company, please visit our website or LinkedIn community.

Why join Synechron?

We are in constant search for talented and enthusiastic people who are passionate about working with our clients and being the best ambassadors for our company.

Job Description

Your mission:

To strengthen our Synechron Switzerland team, we are looking for a Support Specialist to join us in supporting a well-established private bank in Geneva.

Your responsibilities:

  • You will provide second-level technical and functional support for banking applications managed within the team;
  • You will address incidents, document them, analyze problems, perform troubleshooting, or escalate investigations to the third level of support when necessary;
  • You will build and maintain operational documentation necessary for the administration of banking applications, according to established standards;
  • You will support first-level teams in handling troubleshooting procedures and ensure ongoing training for these teams;
  • You will share responsibility for the common on-call duty 24/7 for these same applications.
Qualifications

Your profile and skills:

  • You possess a higher technical vocational training (HES / ETS) or equivalent training deemed acceptable;
  • You have experience in application administration within a diverse production environment like Unix, Linux, and Windows;
  • You have experience in problem-solving (second level and/or third level) focused on applications/packages on heterogeneous platforms;
  • You have worked in the private banking sector (both back-end and front-end) required.
  • You are familiar and have worked with SQL;
  • You possess knowledge of Unix scripting languages like Shell and PERL and Windows (PowerShell) preferred.
  • You are familiar with industrialization and automation tools: Rundeck, Puppet, Bamboo, Confluence, JIRA.
  • You possess qualities that make you responsible, structured, and detail oriented;
  • You consider yourself flexible, open-minded, and capable of working both independently and collaboratively within a team;
  • You are fluent in French and English;
  • You are a Swiss resident.
Additional Information

What we offer you:

  • An enriching, dynamic, and stimulating professional experience;
  • Professional stability with a long-term contract;
  • Monthly support to finance your lunches;
  • A competitive salary package;
  • The opportunity to be part of a multicultural, supportive, hardworking team driven by values;
  • Support, proximity, regular feedback, and exceptional events.
  • Up to 5 days of training per year;
  • Free and unlimited access to our global E-learning platform -> Over 16,000 modules available;
  • Annual license to access our banking/finance profession training platform to enhance your knowledge of various banking/financial professions and stay professionally updated;
  • A certified working environment - GREAT PLACE TO WORK.

If you believe you are the right candidate, please submit your application We look forward to receiving your application

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