Information Technology Assistant

vor 3 Monaten

Genf GE, Schweiz United Nations Vollzeit

Org. Setting and Reporting
- The position is located in the Office of the High Commissioner for Human Rights, Programme Support and Management Services, Information Management and Technology Section (OHCHR/PSMS/IMTS). The incumbent reports to the Head of Enterprise Infrastructure Unit.
- Responsibilities
- Within delegated authority, the Information Technology Assistant will be responsible for the following duties: Desktop Administration and Configuration - Assists in monitoring personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly. - Assist in performing software distribution updates, scripting, testing and support. - Performs research into new versions of centrally supported software and performs beta testing, production rollout and post production support. - Performs 2nd level desktop troubleshooting in conjunction with the Help Desk. - Maintains and updates files (electronic and paper) and internal databases. - Performs other related duties as required. Service Installation and Support - Receives and logs problem calls or service requests in the automated tracking system with minimum delay. - Attempts to resolve as many problem calls or service requests on initial contact. - Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. - Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay. - Provides basic training to end-users on the use of standard systems. - Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc. - Escalates problems to the appropriate parties in accordance with established procedure;
- Detects problem patterns and recommend solutions. - Keeps abreast of developments in technology both in the UN and in the industry in general. - Performs other related duties as required. Procurement and Logistics - Receives, unpacks, and inspects all incoming assets. - Enters assets and asset transactions into the automated inventory management system in accordance with established procedure. - Obeys and enforces all security procedures. - Troubleshoots, cleans, and repairs/rebuilds equipment. - Performs hardware and software configuration in accordance with established procedure. - Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition. - Monitors inventory levels and alert supervisor when low thresholds are reached. - Performs other duties as required. Service Coordination - Receives and logs service requests in the automated request management system. - Creates and assigns work orders in accordance with established procedure. - Liaises with other areas of ITSD to facilitate completion of service requests. - Provides advice to clients regarding ITSD standards and workflow processes. - Performs quality assurance procedures to ensure client satisfaction. - Escalates problems encountered to the supervisor. - Performs filing and record-keeping tasks for the unit. - Keeps abreast of latest ITSD standards and technology. - Performs other duties as required. Physical Requirements - May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis. - May be required to work on shift assignments on weekdays to maintain the service coverage from 08:00 to 18:00. Occasionally, on average once a month, the incumbent may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends. - May be required to visit user’s premises to resolve problems on their servers or desktop PCs. - May require the ability to cope with the working conditions of the Data Centre where the level of noise and electro-magnetic fields may be slightly higher than the normal office environment while the temperature may be lower.
- Competencies
- Education
- High school diploma or equivalent.
- Job - Specific Qualification
- Not available.
- Work Experience
- Languages
- English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required. Knowledge of French is desirable. Knowledge of another official United Nations language is an advantage. To be considered fluent in a language, the proficiency level in all four specified areas (i.e. reading, speaking, understanding and writing) must be “fluent.” To be considered to have knowledge in a language, the proficiency level in at least two out of the four specified areas must be “confident” or “fluent.”
- Assessment
- Special Notice
- United Nations Considerations
- No Fee
- THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATIO

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