Distribution Support Specialist _h/f
Vor 3 Tagen
VisilabGroup, partie intégrante d'EssilorLuxottica, est le premier groupe suisse d'optique avec plus de 170 magasins et un site de commerce électronique sous les marques Visilab, Kochoptik, McOptic et Linsenmax.
Le / la Distribution Support Specialist contrôle, supervise les commandes vente et e-commerce et gère les problèmes associés. Il / elle génère les commandes de réapprovisionnement quotidiennes. Il / elle a la charge du traitement des réclamations et demandes magasin. Il / elle gère les retours fournisseur et magasin.
Tâches principales :
Superviser et gérer les commandes vente de la centrale et du e-commerce
Superviser le bon déroulement des commandes
Générer les commandes de réapprovisionnement quotidien des magasins
Corriger ou ajuster les commandes pour limiter au maximum les délais
Assurer la bonne communication des informations aux magasins et au customer care
Créer et gérer les commandes reçues par mail Organiser les implantations magasin
Traiter les réclamations des magasins et des clients finaux en coopération avec les différents services
Gérer les demandes particulières et les réclamations en provenance des magasins
Gérer les demandes particulières et les réclamations en provenance des clients par lintermédiaire du customer care
Gérer les retours magasins et les retours fournisseurs Superviser et traiter les retours magasins et fournisseurs
Contrôle de la marchandise retournée
Mise en conformité des retours pour permettre lentrée en stock Amélioration continue
Participer à lamélioration continue du Distribution Support : identification des problèmes rencontrés et standardisation des solutions apportées
Réaliser toute tâche confiée par le Distribution Support Manager
Qualifications & Compétences :
Expérience en qualité dopticien un réel atout
Connaissance des concepts, outils et méthode du support client
Connaissance des concepts, outils et méthode de monitoring des commandes
Orienté client, Esprit déquipe
Résolution de problème et esprit créatif
Confiance, patience, diplomatie et tact
Rigueur, organisation et esprit analytique Aptitude à communiquer, à conseiller, informer (à l'oral et à l'écrit)
Une grande opportunité d'avoir un impact et de contribuer à un environnement international en constante évolution.
Opportunité de développer des domaines d'expertise et de contribuer à des projets.
Intéressé (e) ?
Veuillez nous envoyer votre candidature complète (certificats de travail, CV, références, etc.) par voie électronique.
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