Guest Services Officer

vor 1 Tag

Zürich, Schweiz Royal Caribbean Group Vollzeit

The Guest Services Officer must be friendly, passionate, and committed. They actively listen and extend assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, being a people person with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills, and effective decision-making abilities.

QUALIFICATIONS:

Minimum hiring, language, and physical requirements to perform the job.

Hiring Requirements:

  1. Minimum one-year experience in a customer contact position within the hotel field or related industry.
  2. Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
  3. Proven customer service skills to interact appropriately with guests in a considerate, professional, and positive manner by showing concern and listening actively.
  4. Ability to communicate tactfully with guests, department heads, and shipboard employees to resolve problems and negotiate resolutions.
  5. Ability to operate basic office equipment, including telephones, computers, and copy machines.
  6. Completion of high school or basic education equivalency preferred.

Language Requirements:

  1. Required to speak English clearly and distinctly.
  2. Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers.
  3. Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.

How to Apply:

Apply through this link or click 'APPLY' from this post to upload your photo and updated resume.

#J-18808-Ljbffr

  • Guest Services Manager

    vor 3 Wochen

    Zürich, Zürich, Schweiz Mandarin Oriental Savoy, Zurich Vollzeit

    Job DescriptionWe are seeking a highly skilled Guest Services Manager to join our team at the Mandarin Oriental Savoy, Zurich. This is a fantastic opportunity to work in a world-class hotel and contribute to delivering exceptional guest experiences.Key ResponsibilitiesTo lead the Front Office team and provide first-line support to all colleagues.To ensure...

  • Night Receptionist

    vor 1 Monat

    Zürich, Zürich, Schweiz Cycas Hospitality Vollzeit

    The Radisson Hotel and Suites Zurich is seeking a skilled Night Receptionist to join our team. As a Night Receptionist, you will be responsible for providing exceptional guest services, ensuring seamless check-ins and check-outs, and maintaining a high level of customer satisfaction.In this role, you will process all guest arrivals, including confirming...

  • Front Office Ambassador

    vor 3 Wochen

    Zürich, Zürich, Schweiz FIVE Zürich Switzerland Vollzeit

    Experience the thrill of delivering exceptional guest services as a Front Office Ambassador at FIVE Zürich Switzerland.We are seeking a dynamic and organized individual to join our team, providing seamless support to guests and exceeding their expectations.This is an exciting opportunity to work with a leading hospitality brand, renowned for its innovative...

  • Teamleader guest relations

    Vor 3 Tagen

    Zürich, Schweiz Park Hyatt Zürich Vollzeit

    Einleitung Care connects us. It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role...

  • Front Office Team Lead

    vor 2 Wochen

    Zürich, Zürich, Schweiz Mandarin Oriental Savoy, Zurich Vollzeit

    Mandarin Oriental Savoy, Zurich is a luxurious hotel located in the heart of the Old Town. We are seeking a skilled Guest Services Manager to join our team.The successful candidate will be responsible for leading the Front Office team and ensuring seamless guest experiences. This includes managing day-to-day operations, supervising staff, and maintaining...

  • Teamleader Guest Relations

    vor 2 Wochen

    Zürich, Schweiz Park Hyatt Zürich Vollzeit

    EinleitungCare connects us. It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's...

  • Teamleader Guest Relations

    vor 2 Wochen

    Zürich, Schweiz Park Hyatt Zürich Vollzeit

    Care connects us. It all starts with people who care. At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters....

  • Front Office Ambassador

    vor 1 Monat

    Zürich, Zürich, Schweiz 25hours Hotels Vollzeit

    Key Responsibilities:As a Front Office Agent, you will be the face of 25hours Hotels, providing exceptional customer service to our guests. Ensure a warm and welcoming atmosphere at the reception, making guests feel at home. Manage the front office operations, handling check-ins, check-outs, and guest queries efficiently. Collaborate with the team to...

  • Luxury Hotel Front Office Manager

    vor 2 Wochen

    Zürich, Zürich, Schweiz Mandarin Oriental Savoy, Zurich Vollzeit

    The Mandarin Oriental Savoy, Zurich is a 5-star hotel located in the heart of the city. We are seeking an experienced Front Office Manager to join our team.Job Summary:We offer a competitive salary of CHF 80,000 - 120,000 per year, depending on experience. As a Front Office Manager, you will be responsible for leading the front office team and ensuring a...

  • Customer Service Representative

    vor 1 Monat

    Zürich, Zürich, Schweiz Cycas Hospitality Vollzeit

    Job Description: We are seeking a skilled Receptionist to join our team at Cycas Hospitality. As a key member of our front office staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations. Main Responsibilities: *Process all reservations requests, changes and cancellations in a timely and efficient manner.*...

  • Service Guest Service Agent

    vor 1 Monat

    8048 Zürich, ZH, Schweiz H-Hotels Vollzeit

    und Ausland einer der größten privat geführten Hotelbetreiber Deutschlands. Zu dem familiengeführten Unternehmen zählen die Marken HYPERION, H4 Hotels, H2 Hotels, H+ Hotels, H.omes und H.ostels. **Service | Guest Service Agent (m/w/d)**: **01.01.2025 befristet bis 31.05.2025** **Benefits**: - Kostenfreie Parkplätze - Mitarbeiter - und...

  • Front Office Operations Manager

    vor 2 Wochen

    Zürich, Zürich, Schweiz Mandarin Oriental Savoy, Zurich Vollzeit

    About UsMandarin Oriental Savoy, Zurich is a luxury hotel located in the heart of the city, offering unparalleled service and amenities to its guests.Job OverviewWe are seeking an experienced Front Office Manager to join our team. As a Front Office Manager, you will be responsible for leading the front office team and ensuring seamless operations throughout...

  • Front Office Representative

    vor 1 Monat

    Zürich, Zürich, Schweiz 25hours Hotels Vollzeit

    Job DescriptionAs a Front Office Agent at 25hours Hotels, your working day will be filled with exciting challenges!You will ensure that our guests have an unforgettable experience, exceeding their expectations.With your excellent communication skills, you will handle check-ins, check-outs, and all other guest-related tasks with ease.You will be the face of...

  • Director of Front Office Operations

    vor 3 Wochen

    Zürich, Zürich, Schweiz Mandarin Oriental Savoy, Zurich Vollzeit

    Director of Front Office OperationsMandarin Oriental Savoy, Zurich is seeking a seasoned professional to lead its front office operations. As Director of Front Office Operations, you will be responsible for overseeing the day-to-day activities of the front office team and ensuring seamless guest experiences.Key Responsibilities:Leverage your leadership...

  • Front Office Manager

    vor 2 Wochen

    Zürich, Zürich, Schweiz Mandarin Oriental Savoy, Zurich Vollzeit

    Job Title:Front Office Manager - Luxury Hotel OperationsAbout the Role:We are seeking an experienced Front Office Manager to lead our front desk team at Mandarin Oriental Savoy, Zurich. As a key member of our hotel's management team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service.Key...

  • Front Office Manager

    vor 4 Wochen

    Zürich, ZH, Schweiz Mandarin Oriental Hotel Group Vollzeit

    Wir suchen eine/n Front Office Manager/in für unser Mandarin Oriental Savoy, Zurich Team! Das Mandarin Oriental Savoy, Zürich befindet sich im Herzen der Altstadt, im Hauptgeschäftszentrum, in der Nähe der Freizeitattraktionen der Stadt und nur einen kurzen Spaziergang vom Ufer des Zürichsees entfernt. Das Mandarin Oriental Savoy, Zürich verfügt...

  • Front Office Manager

    vor 4 Wochen

    Zürich, ZH, Schweiz Mandarin Oriental Savoy, Zurich Vollzeit

    Wir suchen eine/n Front Office Manager/in für unser Mandarin Oriental Savoy, Zurich Team! Das Mandarin Oriental Savoy, Zürich befindet sich im Herzen der Altstadt, im Hauptgeschäftszentrum, in der Nähe der Freizeitattraktionen der Stadt und nur einen kurzen Spaziergang vom Ufer des Zürichsees entfernt. Das Mandarin Oriental Savoy, Zürich verfügt...

  • Front Office Operations Manager

    vor 1 Monat

    Zürich, Zürich, Schweiz Marriott International Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Marriott International. This role will be responsible for ensuring a seamless guest experience by overseeing the front desk operations, managing staff, and maintaining the highest level of customer satisfaction.ResponsibilitiesCore responsibilities...

  • Front office manager

    Vor 3 Tagen

    Zürich, Schweiz Mandarin Oriental Savoy, Zurich Vollzeit

    THE ROLE Wir suchen einen Front Office Manager für unser Team im Mandarin Oriental Savoy, Zurich. Das Mandarin Oriental Savoy, Zürich befindet sich im Herzen der Altstadt, im Hauptgeschäftszentrum, in der Nähe der Freizeitattraktionen der Stadt und nur einen kurzen Spaziergang vom Ufer des Zürichsees entfernt. Das Mandarin Oriental Savoy, Zürich...

  • Front Office Manager

    vor 4 Wochen

    Zürich, Schweiz Mandarin Oriental Savoy, Zurich Vollzeit

    THE ROLEWir suchen eine/n Front Office Manager/in für unser Mandarin Oriental Savoy, Zurich Team! Das Mandarin Oriental Savoy, Zürich befindet sich im Herzen der Altstadt, im Hauptgeschäftszentrum, in der Nähe der Freizeitattraktionen der Stadt und nur einen kurzen Spaziergang vom Ufer des Zürichsees entfernt. Das Mandarin Oriental Savoy, Zürich...