IT Desktop Support

vor 1 Monat

Genf, Schweiz Trafigura Group Vollzeit
IT Desktop Support (Permanent Position)

Location: Geneva, Switzerland

Time Type: Full time

Posted on: Posted Yesterday

Time Left to Apply: End Date: November 30, 2024 (30+ days left to apply)

Job Requisition ID: R-014777

Main Purpose:

The successful applicant will be required to provide effective and skilled IT assistance across the region and will report directly to the Regional End User Support Manager. The successful applicant is responsible for supporting and maintaining all IT-related hardware/software across the region with a primary focus on the base office, as well as supporting and assisting in the maintenance of all IT Infrastructure – including but not limited to CCTV, UPS/Backup Power, Mobile Phones, and Wireless devices installed onsite. The position provides exposure to a broad range of IT-related projects and activities with a fresh and dynamic team.

Knowledge Skills and Abilities, Key Responsibilities:

Experience:

  • 4+ years’ experience with a computing qualification (degree or similar) in providing End User IT Support within a high-pressure environment. Financial services/trading floor end user support experience would be advantageous.

Ability to demonstrate the following:

  • Strong communication and customer service skills across all levels of an organization. Proven ability to support end users at all levels and collaborate with all levels of IT staff.
  • Demonstrated ability to work independently and exercise strong technical and business judgment in mission-critical IT support functions within financial services trading environments.
  • Strong diagnostic/troubleshooting skills; must have an abiding curiosity and interest in IT.
  • Driven to provide superior support. Demonstrated a true ownership mentality towards service and problem resolution.
  • Ability to be on-call on a scheduled basis; or as sometimes required, work long hours to resolve client issues.

Duties/Areas of Responsibility:

The position will involve but is not limited to the following areas of responsibility:

  • Diagnose and resolve day-to-day technical issues.
  • Promptly escalate IT issues to the Geneva Desktop Support Team Lead where necessary.
  • Responsible for managing inventory and championing stock control.
  • Provide remote support to users in other regions.
  • Undertake small to medium-sized IT projects as instructed by the Regional End User Support Manager.
  • Provide End User and server support throughout EMEA.
  • Support and maintain Server, Network, and Server room under instruction from global teams.
  • Set up and configure new equipment in line with business expectations.
  • Adhere to and actively work to maintain global IT standards.
  • Provide effective basic user training and new user inductions.
  • Install and troubleshoot authorized software.
  • Ensure security and upgrades are applied correctly and kept up to end user equipment.
  • Antivirus installation on all end user equipment.
  • Responsible for logging and tracking warranty repairs.
  • Report faults and maintain records on server and site outages.
  • Complete internal user/desk moves including peripherals and printers.
  • Patching of network and phones.
  • Ensure neat and well-maintained desks, meeting, patch, and server rooms.
  • Ensure all IT equipment in meeting rooms is in a neat and functional state.
  • Complete daily site checks.
  • Request and track IT purchases.
  • Provide basic support and troubleshooting on APC and related UPS/Cabinet Power equipment.

Other:

  • Prepare documents, meeting materials, and correspondence.
  • Perform basic administrative support duties as required to meet specific operational objectives.
  • Perform miscellaneous job-related duties as assigned by the Geneva Desktop Support Team Lead.
  • Assist with weekend on-call support as required or as assigned by the Geneva Desktop Support Team Lead.
  • Provide assistance as required to the Geneva Desktop Support Team Lead.
  • Provide assistance and support to colleagues in IT-related matters.
  • Ensure that a high level of customer service and support is provided to all internal and external customers.

Skills, Competencies and Qualifications:

  • Strong knowledge of Win 10/11 and Active Directory.
  • Strong working knowledge of industry standard End User imaging and packaging.
  • Strong understanding of trading and market data platforms would be advantageous.
  • Strong knowledge of Microsoft Office 2019 and O365 required.
  • Working knowledge of networking routers, firewalls, switches such as Cisco, Citrix, and VPN.
  • Working knowledge of spyware/malware removal tools and techniques.
  • Working knowledge of MS Intune applied to a mobile device is a plus.
  • Strong written and spoken English essential.
Key Relationships and Department Overview:

Key Relationships:

  • Internal IT Teams
  • Business users
  • Third party vendors

Reporting Structure:

  • Reporting directly to the Geneva Desktop Support Team Lead.

Department:

  • IT Infrastructure / End User Support / Field Services
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