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Client Service Director, Innovation
vor 3 Monaten
In Switzerland Ipsos is the largest market research company; we are a team of 117, from more than 20 countries and based in Geneva, Basel and Root.
To reinforce our Geneva office and our Innovation expertise, we are searching for a:Client Service Director
The Client Service Director will have the following main responsibilities:
- Have full responsibility for a portfolio of FMCG categories, including:
- Grow the business: turnover responsibility
- Implement client plan to meet client needs and sustain growth
- Develop a strong and solid client relationship, to turn opportunities into business.
- Understand the client's organization and navigates easily between the different categories.
- Capture clearly the different internal and external challenges.
- Deliver a high level of consultancy:
- Understand the category and business dynamics.
- Consult with client to identify needs and shape most relevant learning plan
- Develop most appropriate research solutions leveraging upto date and innovative techniques
- Come up with precise and actionable recommendations
- Interface with other Ipsos expertise and dedicated teams in the Ipsos world to ultimately deliver more holistic perspective to client.
- Manage and coach a team of 3 people in Geneva.
To achieve these goals, the CSD and his/her team will be supported by the research group in charge of the management and execution of the projects and hence will work in close relationship with this team.
Desired qualifications, skills and experiences:
- Graduate of marketing, sociology, psychology, business or related fields
- Significant quantitative primary research experience [8 to 10 years] in a market research agency or related area (essential)
- Strong market analysis skills, ideally in FMCG environment
- Strong expertise in leading multicountry projects, as more than 90% of projects are global
- Strong communication skills, both written and verbal
- Excellent English skills, French / German is an advantage;
- Ability to deliver outstanding attention and services to the client;
- Multitasking; ability to work on different projects at different stages simultaneously, with remarkable organization skills.
- Open minded, curious, dynamic, enthusiastic.
- Undisputable collaborative spirit, strong team player
