Director of Client Services
vor 1 Monat
About the Role
We are seeking a highly skilled and experienced Client Service Director to lead our client relationships and drive business growth. As a key member of our team, you will be responsible for managing a portfolio of clients across various categories, including FMCG and non-FMCG.
Main Responsibilities
- Develop and implement strategies to grow business turnover and profitability.
- Build and maintain strong client relationships, identifying opportunities and turning them into business.
- Consolidate relationships with clients through a deep understanding of their organization.
- Capture internal and external challenges and deliver high-level consultancy services.
- Manage and coach a team of 2-3 people in Geneva.
Requirements
- Graduate degree in marketing, sociology, psychology, business, or related field.
- Significant quantitative primary research experience (10+ years) in a market research agency or related area.
- Strong market analysis skills, ideally in FMCG environment.
- Strong expertise in leading multi-country projects.
- Excellent communication skills, both written and verbal.
- Ability to deliver outstanding attention and services to clients.
- Leading by example, positive and inspirational role-model.
- Multi-tasking, ability to work on different projects simultaneously.
About Ipsos
Ipsos is a global market research agency that provides insights and strategic solutions to clients. We are committed to delivering high-quality research and exceptional client service.
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