Director of Client Services

vor 1 Monat


Genf, Genf, Schweiz Ipsos Vollzeit
Job Description

About the Role

We are seeking a highly skilled and experienced Client Service Director to lead our client relationships and drive business growth. As a key member of our team, you will be responsible for managing a portfolio of clients across various categories, including FMCG and non-FMCG.

Main Responsibilities

  • Develop and implement strategies to grow business turnover and profitability.
  • Build and maintain strong client relationships, identifying opportunities and turning them into business.
  • Consolidate relationships with clients through a deep understanding of their organization.
  • Capture internal and external challenges and deliver high-level consultancy services.
  • Manage and coach a team of 2-3 people in Geneva.

Requirements

  • Graduate degree in marketing, sociology, psychology, business, or related field.
  • Significant quantitative primary research experience (10+ years) in a market research agency or related area.
  • Strong market analysis skills, ideally in FMCG environment.
  • Strong expertise in leading multi-country projects.
  • Excellent communication skills, both written and verbal.
  • Ability to deliver outstanding attention and services to clients.
  • Leading by example, positive and inspirational role-model.
  • Multi-tasking, ability to work on different projects simultaneously.

About Ipsos

Ipsos is a global market research agency that provides insights and strategic solutions to clients. We are committed to delivering high-quality research and exceptional client service.



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