Client Relations Manager

vor 3 Wochen


Genf, Genf, Schweiz Van Cleef & Arpels Vollzeit
Job Title: Client Relations Center Manager

About the Role

We are seeking a highly skilled and experienced Client Relations Center Manager to join our team at Van Cleef & Arpels. As a key member of our E-business department, you will be responsible for managing the CRC boutiques across regions and markets, focusing on engagement, conversion, and delivering exceptional client service.

Key Responsibilities

  • Run the business model for the CRCs, managing technical, design, and business needs to deliver a relevant and inspirational client experience.
  • Lead and support the deployment of new CRC projects to improve customer satisfaction, business impact, and efficiency.
  • Support the CRC teams across regions and markets to adapt and localize the worldwide strategy, ensuring our ambassadors are well-trained and aware of initiatives.
  • Ensure the CRC systems and tools roadmap roll-out and provide support on change management.
  • Track, analyze, and understand all details of business performance globally.
  • Manage a team of 2 people and be an ambassador for the CRC function.

What We Offer

By joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how, and creations.

Recruitment Process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process, you will meet the E-business Director and the Digital Services & Customer Director. Otherwise, you will receive an email to inform you that your application has not been successful.



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