Client Relations Manager

vor 3 Wochen


Genf, Genf, Schweiz Van Cleef & Arpels Vollzeit
Job Title: Client Relations Center Manager

About the Role:

We are seeking a highly skilled and experienced Client Relations Center Manager to join our team at Van Cleef & Arpels. As a key member of our E-business department, you will be responsible for managing the CRC boutiques across regions and markets, focusing on engagement, conversion, and delivering exceptional client service.

Key Responsibilities:

  • Run the business model for the CRCs, managing technical, design, and business needs to deliver a relevant and inspirational client experience.
  • Lead and support the deployment of new CRC projects to improve customer satisfaction, business impact, and efficiency.
  • Support the CRC teams across regions and markets to adapt and localize the worldwide strategy, ensuring our ambassadors are well-trained and aware of initiatives.
  • Ensure the CRC systems and tools roadmap roll-out and provide support on change management.
  • Track, analyze, and understand all details of business performance globally.
  • Manage a team of 2 people and be an ambassador for the CRC function.

What We Offer:

By joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how, and creations.

Recruitment Process:

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process, you will meet the E-business Director and the Digital Services & Customer Director. Otherwise, you will receive an email to inform you that your application has not been successful.



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